Administrative Officer

Description

The Administrative Officer provides essential administrative support for maintenance operations, covering helpdesk management, contractor coordination, fault response, reporting, and event assistance. This role ensures timely communication, accurate records, and smooth execution of repair and asset management activities.

Key duties include operating the maintenance hotline, monitoring the maintenance email account, and using the web‑based maintenance management system. The officer responds promptly to calls and emails, handles fault and emergency requests, and activates contractors to carry out repairs. They record all faults and work requests from clients, end‑users, contractors, and staff, supervise contractor activities, and ensure proper closure of work orders. Additionally, they liaise with end‑users to schedule appointments, escort contractors to site locations, and compile daily, weekly, and monthly reports for the BM/ABM and clients. The role also supports any additional tasks assigned by senior management.

• Operate and staff the maintenance hotline, email account, and web‑based maintenance management system.
• Respond promptly to calls, emails, and emergency fault requests, providing frontline remedial actions.
• Activate and coordinate contractors to perform repair work and supervise their activities to closure.
• Record all faults and work requests from clients, end‑users, contractors, and staff in the system.
• Liaise with end‑users to schedule appointments and escort contractors to access office spaces and other locations.
• Compile daily, weekly, and monthly maintenance reports for the BM/ABM and clients.

Requirements

Applicants should hold a Higher NITEC or ITC in Administration, or an equivalent trade certification, with at least two years of relevant experience. Proficiency in Microsoft Office, especially Excel and Word, is required, and experience in a call‑center environment is preferred. Strong communication skills and the ability to work both independently and as part of a team are essential.

• Hold a Higher NITEC or ITC in Administration (or equivalent) with minimum two years of relevant experience.
• Proficient in Microsoft Excel and Word; call‑center experience preferred.
• Demonstrate strong communication skills and the ability to work independently and collaboratively.

Benefits

Cushman & Wakefield offers a global platform for career growth, emphasizing a promote‑from‑within culture, continuous learning, and diverse, inclusive workplaces. Employees benefit from flexible and agile work arrangements, comprehensive benefits, and opportunities to develop personal, professional, and technical capabilities. The firm is committed to diversity, equity, and inclusion, fostering an environment where everyone belongs.

• Benefit from career development, promotion‑from‑within opportunities, and a diverse, inclusive culture.
• Access flexible work arrangements, continuous learning programs, and a comprehensive employee benefits package.

Training + Development

Interview process

Visa Sponsorship

Security clearance