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HVAC Technical Service Advisor III - REQ # 1353
Mitsubishi Electric Trane Us
Provides advanced technical support for METUS HVAC products to contractors and field personnel.
8d ago
$35 - $48
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Suwanee, GA
Field
Company Size
1,000 Employees
Service Specialisms
HVAC Solutions
Energy Management
Technical Services
Consulting
Engineering
Sector Specialisms
Residential
Light Commercial
Multi-zone Commercial
All-electric HVAC Systems
Ductless Mini-split
Ducted Mini-split
Variable Refrigerant Flow (VRF) Systems
Precision Cooling for IT Systems
Role
What you would be doing
product support
technical training
knowledge base
crm management
software rework
problem solving
- Provides internal training to Customer Care team members and fellow Technical Service Advisers.
- Maintains and adjusts Knowledge Base Articles as needed.
- Provides product support for all new service-related tools.
- Participate in new product investigations with training department to understand technical support needs and develop support resources for department peers.
- Provides technical information, support, and training to a large volume of general customers, METUS field personnel, and factory-trained Diamond Contractors via phone, email, and private forums.
- Utilizes and maintains case information within CRM system.
- Provides technical support and education on METUS controls systems and networks.
- Facilitates technical training events when needed to support training schedule.
- Attends on-site advanced technical training events to increase product knowledge and support capabilities.
- Assist in rework of product, when necessary, which includes factory software rewriting on all products.
- Provides technical support for on-site facilities and training HVAC equipment.
- Solves complex technical problems associated with METUS residential, lite commercial, commercial, and controls equipment, and all accessories.
What you bring
hvac
metus
office365
nate
7 years
bilingual
- Advanced knowledge of HVAC Maintenance Tool targets and refrigerant
- Ability to perform in front of a class without hesitation.
- Proficient with Microsoft Outlook, PowerPoint, Excel, Word and other Office365 products.
- 7 years field experience. (3 years TSA II experience required)
- Ability to communicate professionally and effectively, both verbally and in writing, with Spanish or any bilingual ability a plus.
- Able to relay the basic concepts and principles such as AC/DC theory, inductance, and digital communications.
- 2 years of attendance of Air Conditioning / HVAC Program(s) at Technical College is preferred.
- Advanced technical knowledge of METUS product line, including M- and P-Series systems, City Multi products, and controls product/integration.
- Basic understanding of BAS integration and networking
- NATE Certified is preferred.
- Experience supporting hydronic based HVAC systems, both chilled water and hot water.
- Comprehensive knowledge of central controllers’ functionality, initial setting tool, BACnet setting tool, and other proprietary software
- Strong customer orientation and interpersonal skills, with an ability to translate complex thoughts and ideas and communicate them in an easy-to-understand form.
- High School graduate or equivalent.
- Willing to travel up to 40% to for various Company meetings and training both domestically and possibly internationally.
- Reads and understands wiring schematics, refrigerant circuit diagrams, and computer programs to convey information to customers.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- a leading provider of heating, ventilation, and air conditioning (HVAC) systems.
- a joint venture between Mitsubishi Electric and Trane Technologies, combining cutting-edge technology with decades of HVAC expertise.
- specializes in energy-efficient, sustainable, and quiet systems designed for both residential and commercial applications.
- known for pioneering inverter technology, which allows precise control over temperature and energy usage.
- focuses on providing tailored HVAC solutions that improve comfort while reducing environmental impact.
- delivers projects ranging from small residential homes to large commercial buildings, always focusing on efficiency and reliability.
- aims to provide seamless, high-performance HVAC systems that meet the unique needs of customers in diverse sectors.
- Customer Focused: Committed to providing exceptional value to our customers.
- Innovative: Focused on delivering the most advanced and energy-efficient HVAC solutions.
- Quality-Driven: Dedicated to maintaining the highest standards in products and services.
- Sustainability: Striving to create environmentally responsible solutions.
- Collaboration: Working as one team to exceed expectations and drive success.
- Integrity: Upholding ethical behavior and transparency in all business practices.
Net Zero by 2050
Ambitious Carbon Goal
A commitment to achieving net-zero carbon emissions, demonstrating a long-term vision for sustainability.
- Offer energy-efficient HVAC products that reduce energy consumption and carbon footprint.
- Promote the use of eco-friendly refrigerants in all products.
- Dedicated to reducing environmental impact throughout product life cycles.
- Focus on creating sustainable solutions to help customers meet their energy-saving goals.
- Focused on building a culture of inclusion where all employees can thrive.
- Set clear goals for diverse leadership representation across the company.
- Implemented programs to foster diverse talent pipelines within technical and management roles.
- Regularly measure and track progress on gender diversity across different organizational levels.
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