Research and Insights Analyst
Bpha
Analyze customer data to improve experience and provide actionable insights.
21 days ago ago
£38,157 - £38,157
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
England, United Kingdom
Hybrid
Company Size
600 Employees
Service Specialisms
Property Development
Consulting
Design
Technical Services
Engineering
Sector Specialisms
Residential
Supported Housing
Role
What you would be doing
research
data analytics
insight analysis
reporting
stakeholder collaboration
customer feedback
We are currently looking for a customer focussed Research and Insight Analyst to proactively support an on-going programme of research and insight analysis to develop customer experience improvements across the organisation.
- Support all customer insight work – being the champion for research and analytics.
- Apply research findings within the business to inform evidence-based decision making and ‘tell the story’.
- Work collaboratively with all business functions to ensure feedback is collected effectively and used in an outcome-based approach.
- Use data analytics skills to triangulate various data sources to bring together the full customer feedback picture and make recommendations for service improvements.
- Effectively support the delivery of research projects from the early scoping stage through to reporting, communicating findings and making recommendations as appropriate.
What you bring
power bi
excel
communication
listening
nps
dbs
We are seeking an individual with a passion for championing the customer voice through the collection and analysis of customer satisfaction data, communicate findings and make service improvement recommendations.
Please note the successful candidate will need to complete a basic DBS application.
- Understanding of research methods such as customer effort and NPS, and able to interpret data.
- Great listening skills are essential.
- Demonstrate excellent communication skills and the ability to communicate and establish effective working relationships at all levels.
- Excellent IT skills to include MS Word, Excel, and Outlook, PowerPoint.
- The ability to clarify and communicate customer experiences and suggest service improvements based on findings.
- Experience of working with customers.
- Ability to use different analysis techniques such as sentiment analysis and key driver analysis, and able to interpret data, especially through Power BI reports(D).
Full Time - Monday – Friday 9.00am - 5.00pm (flexible within business needs)
£38,157 per annum
Bedford (Hybrid Working)
- Hybrid Working
- Free life assurance
- Retail discount scheme
- A competitive salary of £38,157 per annum
- 28 days holiday PLUS Bank Holidays
- A generous contributory pension scheme
- Private health care
- Discounted gym membership
- Access to an extensive suite of wellbeing services and tools including a digital gym
- Opportunities for learning and development
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- basic dbs check required.
Company
Overview
3,000 homes
Construction Target
Aim to deliver 3,000 new homes over five years using modern methods of construction.
20,000 properties
Managed Properties
Grown to manage over 20,000 properties across multiple regions.
1990-founded
Year Established
Originally founded in 1990 through local council housing stock transfer.
A+ credit rating
Financial Strength
Backed by an A+ credit rating from S&P, ensuring strong financial stability.
- Specialises in affordable housing, retirement living, shared ownership and specialist supported housing.
- Develops portfolio of both general needs rental and innovative retirement and shared-ownership schemes.
- Runs Carelink: a 24/7 responder service enhancing community safety and independence.
- Pioneered health‑and‑housing partnerships to address well‑being through community‑focused design.
28-33 Days
Annual Leave
Flexible annual leave arrangements that increase with length of service.
2,000 Courses
Learning Opportunities
Access to extensive learning and development programs, including over 2,000 courses.
10% Pension
Employer Contribution
Generous pension scheme with up to a 10% employer contribution.
48 Months
Coverage Duration
48-month life assurance program provided for employees.
- We are ambitious
- We are better together
- We show empathy
- We take responsibility
- Quality homes. Connected communities
- Deliver quality and value to customers
- Help make places and build local communities
- Create a sustainable future
- Put people at the heart of bpha
- A collaborative spirit woven into all our work
- We listen to our employees’ views and opinions through a multitude of platforms and engagement activities
- We nurture our employees’ growth by investing heavily in personal development and learning
- Volunteering opportunities available
- Support for health and wellbeing through activities and services
- Flexible working (hybrid or field‑based) with Surface Pro laptops and formal flexible arrangements
- Private healthcare, mental health first aiders, Employee Assistance Programme with counselling, digital gym and wellbeing portal
- Support for professional subscriptions, life coaching, career guidance, and apprenticeships
2050
Net Zero Target
Aims to achieve net zero in alignment with the UK government's zero-carbon economy goal.
2024–2028
Sustainability Strategy
Focuses on reducing carbon footprint, protecting biodiversity, and managing water use in homes.
- All new homes to be energy efficient, cost-effective to run, and future-proofed for emerging technologies
- Water-efficient fixtures installed via bathroom replacement programme coupled with customer education
- Commitment to protecting green spaces via partnerships and community green improvement projects
April 2024
Gender Pay Statement
The company published its gender pay statement in April 2024, demonstrating its commitment to transparency and accountability in workplace equity.
Rank 67
Great Place to Work
The company achieved a ranking of 67 in the Great Place to Work for Women UK survey in 2023, reflecting its strong support for gender equality.
Rank 48
Great Place to Work
In 2022, the company was ranked 48th in the Great Place to Work for Women UK survey, showcasing its consistent commitment to creating an inclusive environment for women.
Rank 67
UK’s Best Workplaces
The company was recognized as one of the UK’s Best Workplaces for Women in 2023, ranking 67th, highlighting its efforts to foster a supportive and inclusive workplace culture.
Rank 48
UK’s Best Workplaces
In 2022, the company achieved a ranking of 48 in the UK’s Best Workplaces for Women survey, underscoring its dedication to advancing gender equality and women’s career development.
- Transparent recruitment process supporting applicants from all backgrounds.
- Inclusive, discrimination-free workplace where individual differences are celebrated.
- ‘Lunch and Learn’ sessions, wellbeing activities, Mental Health First Aid service, and professional development programmes available to all.
- Gender ratio: unspecified overall, but recognized for women-friendly workplace rankings.
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