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Fontainebleau Las Vegas

IT Technician II

Company logo
Fontainebleau Las Vegas
A luxury resort offering a unique blend of hospitality, entertainment, and world-class experiences.
Maintain workstations, support users, and manage IT hardware/software for resort
9d ago
$26 - $30
Junior (1-3 years)
Full Time
Las Vegas, NV
Onsite
Company Size
500 Employees
Service Specialisms
Hospitality
Real Estate Development
Luxury Resort Management
Entertainment
Event Planning
Catering
Leisure Services
Guest Services
Sector Specialisms
Hospitality
Entertainment
Convention
Residential
Retail
Commercial
Luxury Services
Role
What you would be doing
help desk
hardware install
desktop reimage
infrastructure assessment
data encryption
issue escalation
  • Assist Members with computer problems and answer their questions
  • Coordinate the needs of in-house IT users and remote Members, vendors, and contractors
  • Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
  • Reimage desktops and laptops when they need to be refreshed
  • Work alongside contractors to install IT hardware
  • Replace IT equipment such as monitors, desktops, laptops, etc. when needed
  • Assist Members with installation, configuration, and ongoing usability of workstations
  • Assist in the discussions and deployment of temporary hardware setups for events
  • Perform initial troubleshooting in person or remotely if needed
  • Install, configure, and verify functionality of approved hardware and software using standard operating procedures
  • Protect customer data outside infiltration through encryption, secure data storage and other necessary needs
  • Manage and escalate/resolve issues when appropriate
What you bring
active directory
microsoft 365
comptia
bachelor’s degree
project management
problem solving
  • Two plus years of experience in computer networks and system maintenance for a large-scale luxury resort/casino
  • Familiarity with project management and implementation of new technologies
  • Experience with networking and infrastructure technologies
  • User provision using an array of systems such as Active Directory, Microsoft Exchange, etc.
  • Two plus (2+) years of experience in computer networks and system maintenance for a large-scale luxury resort/casino
  • Ability to mentor and train Level 1 technicians
  • Ability to focus and resolve issues or challenges that were not solved by the IT Tech I
  • Experience with troubleshooting Point of Sale Equipment
  • Bachelor’s Degree in Computer Science, or related field and/or equivalent combination of education and experience
  • Excellent diagnostic and problem-solving skills
  • Excellent IT, communication, and leadership skills
  • Ability to create an SOP for certain items that may not be documented and can be used for training purposes
  • RMA IT hardware when necessary with multiple vendors
  • Ability to open and close tickets for incidents, changes, work orders, etc.
  • Must be willing and able to work a flexible schedule to include nights and weekends
  • Microsoft 365 Basic Understanding
  • Outstanding organizational and time-management skills
  • Certifications (e.g. CompTIA, A+, Network+, Security+, etc.) preferred
  • Proven experience as an IT technician or comparable position
  • In depth knowledge and understanding of IT Security and data privacy principles, and an ability to communicate technical concepts effectively to a varied audience
  • Ability to work with non-IT team members to resolve their technology issues
Benefits
  • Work in a fast-paced, busy, and somewhat stressful environment
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
  • A premier destination on the Las Vegas Strip, blending luxury with excitement and world-class entertainment.
  • With a stunning design, the resort offers a variety of accommodations, dining options, and nightlife experiences.
  • Known for its innovative architecture and dynamic energy, Fontainebleau Las Vegas is poised to redefine hospitality in the region.
  • The resort focuses on creating unforgettable experiences through luxury services, exclusive events, and exceptional amenities.
  • Boasting a vast selection of entertainment venues, including high-end nightclubs, theaters, and performance spaces.
  • A true icon in the making, Fontainebleau Las Vegas is positioned to be one of the most sought-after destinations in the city.
Culture + Values
  • An environment that encourages a growth mindset, empowering individuals to explore their passions, showcase their skills, and engage in continuous learning.
  • A culture that fosters the use of unique talents to advance both personal and team achievements.
  • A program that acknowledges and celebrates those who consistently show commitment and contribute to the team's success.
  • A commitment to innovation and the use of forward-thinking strategies to inspire and elevate every team member.
Environment + Sustainability
3 Green Globes
Sustainability Certification
The resort has achieved the highest certification from the Green Building Initiative, reflecting its commitment to sustainable design and operations.
3,644 Rooms
Energy-Efficient Accommodations
The resort features a massive-scale, energy-efficient design covering thousands of rooms, showcasing its dedication to sustainable resource management.
550K Ft²
Meeting Space
The resort offers expansive, sustainably designed meeting spaces that emphasize efficient energy use and environmental responsibility.
150K Ft²
Gaming Space
The resort's gaming and entertainment areas are built with sustainability in mind, ensuring responsible resource use across large-scale facilities.
  • Commitment to responsible gaming includes staff education and policies aligned with Nevada and national councils to mitigate social impact.
Inclusion & Diversity
  • Equal opportunity employer: nondiscrimination across race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information or any legally protected characteristic.
  • Actively recruit and retain a diverse workforce to drive innovation, collaboration, and success.
  • DEI program provides access to growth opportunities to connect, share experiences, and drive positive change.
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