Inside Sales Representative

Description

• Follow up with leads and potential customers who have received quotes but have not yet made a purchase.
• Collaborate with the customer service team and field staff to communicate service timelines, appointment availability, and any special instructions.
• Work closely with the sales team to understand customer needs and provide personalized solutions.
• Work directly with the HVAC General Manager on sales call distributions and accurate tracking for reporting purposes.
• Maintain detailed records of follow-up interactions and sales status in the CRM system.
• Relay accurate information to the team, ensuring quality customer experiences.
• Provide feedback to the sales team on common customer objections and potential improvements.
• Address customer questions, objections, and concerns to help finalize the sale.
• Take all incoming tech turnover calls and book all tech turnovers with customers.
• Assign all sales technicians to booked sales calls and dispatch accordingly.
• Receive, track, and assign incoming sales leads from various sources (phone calls, website inquiries, referrals, etc.).
• Track key performance indicators (KPIs) and report accordingly.
• Send reminders, promotional offers, or additional information to encourage sales completion.
• Proactively reach out via phone, email, and text to re-engage prospects and answer any outstanding questions.
• Track and analyze follow-up success rates to improve conversion strategies.

Requirements

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;
• Company issued iPhone + iPad (for select roles)
• 2+ years in sales, customer service, and/or home services experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• Self-motivated and driven to achieve sales targets.
• Excellent verbal and written communication skills
• Good computer skills and knowledge of Microsoft Office / Google Workspace
• Highly organized with excellent attention to detail.
• GED or High School Diploma

Benefits

• Working in an energetic, collaborative, and fun environment
• Company Vehicle & Gas Card (for select roles)
• Ongoing Training for your Professional Development & Life Skills Courses
• Fun company sponsored events with lots of giveaways
• Referral Bonuses, Loan Program, and Employee Discounts Program
• Tools and Equipment Provided (for select roles)
• Uniforms and Uniform Laundering – Work Boot Allowance (for select roles)
• Medical, Dental, and Vision plans for you and your family
• Special Program Options: FSA & EAP
• Company Paid Life insurance and accident insurance
• 401k Retirement Plan with company match up to 4%

Training + Development

Interview process

Visa Sponsorship

Security clearance