Inside Sales Representative
Pj Fitzpatrick
Engage homeowners remotely to schedule sales appointments and provide customer service.
11 days ago ago
$16 - $18
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Lancaster, PA
Field
Company Size
74 Employees
Service Specialisms
Roofing
Siding
Windows
Doors
Gutters
Home Improvement
Exterior Remodeling
Construction Services
Sector Specialisms
Home Improvement
Window Replacement
Door Replacement
Door Repair
Shower Installation
Bathtub Replacement
Roofing
Siding
Role
What you would be doing
appointment scheduling
customer engagement
call handling
script adherence
problem solving
upsell services
- Collaborate with the sales team for smooth appointment scheduling and communication
- Build strong rapport with customers to enhance their experience
- Engage homeowners via phone and other communication channels to schedule appointments for our sales team
- Handle call transfers, messages, and other special telephone tasks efficiently
- Follow company scripts while adding your personal touch to maintain consistent messaging
- Address customer inquiries with accurate information and thoughtful problem-solving
- Identify opportunities to up-sell additional services and clearly explain product benefits
What you bring
customer service
data entry
typing speed
communication
problem solving
interpersonal
- Maintain a positive demeanor while resolving concerns and conflicts
- Use effective questioning and listening skills to provide a professional, positive customer experience
- Customer service experience
- Strong data entry and computer skills with a typing speed of at least 40 words per minute.
- Excellent written and verbal communication abilities.
- Strong interpersonal skills to build relationships with customers and team members.
- Proven problem-solving skills and ability to handle multiple tasks effectively under pressure.
- Dental Insurance
- Floating Vacation
- Paid Training
- Health Insurance
- PTO on your Birthday
- Life Insurance 401(k) with Company Match
- Vision Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1980 Founded
Year Established
The company was established with a vision to enhance residential exteriors in the Delaware Valley.
$10–50M Revenue
Annual Revenue Range
The company maintains steady regional growth with this annual revenue range.
14,000 Repairs
Annual Remediations
A dedicated team addresses nearly 14,000 repairs annually, fixing competitors' mistakes.
A+ BBB Rating
Trustworthy Business
The company has earned this rating from the Better Business Bureau, reflecting its reliability.
- Over four decades, it has grown into a go‑to general contractor for roofing, siding, windows, doors, gutters and baths, blending craftsmanship with reliability.
- Typical projects range from full roof replacements after storm damage to complete exterior makeovers and bathroom conversions.
- Community‑focused, the company hosts DIY resources and engages local schools and charities to strengthen its regional ties.
- Embrace the Team
- Take Ownership
- Champion Integrity
- Make it Fun!
- WOW Every Customer
- Mission: To deliver an exceptional home remodeling experience using the highest quality products, providing professional installation and superior service, by employees focusing on the Customer as our most important asset.
- Vision — "We Never Cut Corners"
- Vision — "Getting It Right Is On Us"
- Vision — "We’re Homeowners Too"
- Vision — "We Fix Others’ Mistakes"
4.4/5 Rating
Glassdoor D&I Score
The company has a high Glassdoor rating for diversity and inclusion, reflecting positive employee sentiment.
A+ Diversity
Comparably Diversity Score
Ranked in the top 5% among similar companies for diversity initiatives and practices.
83% Promoters
Employee Net Promoter Score
83% of employees are promoters, indicating a high level of satisfaction and willingness to recommend the company.
Best Company Award
2023 Recognition for Women
Recognized as one of the best companies for women by Comparably in 2023.
- Ranked A+ for women (Top 5% among similar-sized companies)
- Women rated Perks & Benefits, Happiness, and CEO Rating highest
- CEO rated A+ for support of women
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