Guest Services Representative I at Parks Hospitality Group in Cary, North Carolina, United States | Kablio

Role

Description

check-in

check-out

reservation management

guest services

complaint handling

front desk

Greet guests warmly and assist them with check-in and check-out processes.
Answer questions, provide local information, and assist with special requests to enhance the guest experience.
Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
Manage reservations, cancellations, and modifications as needed.
Communicate effectively with other departments to ensure guests’ needs are met.
Handle guest complaints and issues with professionalism, working towards a resolution.
Maintain an organized front desk area and assist with other administrative duties as needed.

Requirements

high school

customer service

communication

positive attitude

hotel software

stress management

Join Our Team as a Guest Services Representative at the Hilton Garden Inn Raleigh-Cary! At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.

High school diploma or equivalent.
Previous experience in a customer service or hospitality role preferred.
Strong communication skills and a friendly, welcoming demeanor.
Ability to stay calm under pressure and address guest needs with a positive attitude.
Basic computer skills and experience with hotel management software a plus.

Benefits

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

The Hilton Garden Inn Raleigh-Cary is located at 131 Columbus Ave in Cary, North Carolina, providing convenient access for guests.

Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
Paid time off (PTO) for all team members, because we value your well-being.
Team Member Recognition Program to celebrate your achievements.
Discounts on hotel stays and dining.
Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

15 Years Ago

Company Founding

The company was established to bridge manufacturers and the hospitality sector.

1,400 Rooms

Managed Properties

The company manages multiple properties across the Southeast U.S.

Began as a bridge between manufacturers and the hospitality sector.
Evolved into a full-service hotel development and management specialist, blending operations, sales, finance, HR and IT expertise.
Partner with leading hotel brands such as Hilton, Marriott, and Hyatt to develop upscale accommodations across the Southeast U.S.
Guide projects—from site selection and brand partnership to design and on-budget construction—ensuring investor confidence.
Analytics-driven revenue management and aggressive sales tactics help every hotel lead its market segment.
Earned industry accolades like Hilton’s New Build of the Year and have decades of consistent, on-time, self-managed developments.

Culture + Values

Top 20%

Guest Satisfaction Rankings

The company aims to ensure all hotels rank within the top 20% of their brand's service score rankings, reflecting a strong commitment to customer experience.

Empowering people through tools, resources, and training to achieve their best.
Committed to delivering a product all team members are proud to represent.
Developing processes with clear purpose for consistency and responsible growth.
Fostering an environment where passion drives perseverance, enjoyment, and strength.
Building culture on common goals, accountability, and connecting individual work to company success.
Pursuing excellence in training and development to be a top employer in hospitality.

Environment + Sustainability

11% Energy Intensity

Reduction vs. 2019

Energy intensity was reduced by 11% compared to 2019 levels, demonstrating significant progress in energy efficiency.

12% Renewables Use

Energy from Renewables

Renewable energy now accounts for 12% of total energy use, up 2 percentage points from 2022.

7.84 kg CO₂e/ft²

Portfolio GHG Intensity

Portfolio-wide greenhouse gas emissions intensity was measured at 7.84 kg CO₂e per square foot in 2022.

2030 Net-Zero

Target Achieved

Commitment to achieving net-zero emissions by 2030, marking a significant decarbonization milestone.

ENERGY STAR Partner of the Year 2023; six properties earned ENERGY STAR certification for superior energy performance.
Portfolio GHG emissions intensity was 7.84 kg CO₂e/ft² in 2022; Scope 1 down 31% and Scope 2 down 22% vs 2017.
Waste intensity per occupied room down 19% since 2019; water intensity per occupied room up 10% vs 2019 due to occupancy.
Biodiversity preservation, retro-commissioning, HVAC and LED upgrades guided by Green Park Sustainability Playbook.

Inclusion & Diversity

31% Senior Managers

Female Representation

Female representation in senior management roles has reached 31% in 2023.

33% Board

Female Representation

Women hold 33% of board seats as of January 2024.

Two Years

Compensation Analysis

Two consecutive years of compensation analyses have shown no gender or ethnicity-based pay disparities.

Annual Audits

Pay Equity

Annual pay equity audits are planned to ensure ongoing fairness in compensation practices.

Diversity & Inclusion Steering Committee in place, aligned with Park Cares charitable efforts.

Articles

Careers

Portfolio

Role

Description

check-in

check-out

reservation management

guest services

complaint handling

front desk

Greet guests warmly and assist them with check-in and check-out processes.
Answer questions, provide local information, and assist with special requests to enhance the guest experience.
Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
Manage reservations, cancellations, and modifications as needed.
Communicate effectively with other departments to ensure guests’ needs are met.
Handle guest complaints and issues with professionalism, working towards a resolution.
Maintain an organized front desk area and assist with other administrative duties as needed.

Requirements

high school

customer service

communication

positive attitude

hotel software

stress management

High school diploma or equivalent.
Previous experience in a customer service or hospitality role preferred.
Strong communication skills and a friendly, welcoming demeanor.
Ability to stay calm under pressure and address guest needs with a positive attitude.
Basic computer skills and experience with hotel management software a plus.

Benefits

The Hilton Garden Inn Raleigh-Cary is located at 131 Columbus Ave in Cary, North Carolina, providing convenient access for guests.

Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
Paid time off (PTO) for all team members, because we value your well-being.
Team Member Recognition Program to celebrate your achievements.
Discounts on hotel stays and dining.
Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

15 Years Ago

Company Founding

The company was established to bridge manufacturers and the hospitality sector.

1,400 Rooms

Managed Properties

The company manages multiple properties across the Southeast U.S.

Began as a bridge between manufacturers and the hospitality sector.
Evolved into a full-service hotel development and management specialist, blending operations, sales, finance, HR and IT expertise.
Partner with leading hotel brands such as Hilton, Marriott, and Hyatt to develop upscale accommodations across the Southeast U.S.
Guide projects—from site selection and brand partnership to design and on-budget construction—ensuring investor confidence.
Analytics-driven revenue management and aggressive sales tactics help every hotel lead its market segment.
Earned industry accolades like Hilton’s New Build of the Year and have decades of consistent, on-time, self-managed developments.

Culture + Values

Top 20%

Guest Satisfaction Rankings

The company aims to ensure all hotels rank within the top 20% of their brand's service score rankings, reflecting a strong commitment to customer experience.

Empowering people through tools, resources, and training to achieve their best.
Committed to delivering a product all team members are proud to represent.
Developing processes with clear purpose for consistency and responsible growth.
Fostering an environment where passion drives perseverance, enjoyment, and strength.
Building culture on common goals, accountability, and connecting individual work to company success.
Pursuing excellence in training and development to be a top employer in hospitality.

Environment + Sustainability

11% Energy Intensity

Reduction vs. 2019

Energy intensity was reduced by 11% compared to 2019 levels, demonstrating significant progress in energy efficiency.

12% Renewables Use

Energy from Renewables

Renewable energy now accounts for 12% of total energy use, up 2 percentage points from 2022.

7.84 kg CO₂e/ft²

Portfolio GHG Intensity

Portfolio-wide greenhouse gas emissions intensity was measured at 7.84 kg CO₂e per square foot in 2022.

2030 Net-Zero

Target Achieved

Commitment to achieving net-zero emissions by 2030, marking a significant decarbonization milestone.

ENERGY STAR Partner of the Year 2023; six properties earned ENERGY STAR certification for superior energy performance.
Portfolio GHG emissions intensity was 7.84 kg CO₂e/ft² in 2022; Scope 1 down 31% and Scope 2 down 22% vs 2017.
Waste intensity per occupied room down 19% since 2019; water intensity per occupied room up 10% vs 2019 due to occupancy.
Biodiversity preservation, retro-commissioning, HVAC and LED upgrades guided by Green Park Sustainability Playbook.

Inclusion & Diversity

31% Senior Managers

Female Representation

Female representation in senior management roles has reached 31% in 2023.

33% Board

Female Representation

Women hold 33% of board seats as of January 2024.

Two Years

Compensation Analysis

Two consecutive years of compensation analyses have shown no gender or ethnicity-based pay disparities.

Annual Audits

Pay Equity

Annual pay equity audits are planned to ensure ongoing fairness in compensation practices.

Diversity & Inclusion Steering Committee in place, aligned with Park Cares charitable efforts.

Articles

Careers

Portfolio