Description
discovery
solutions
tech sales
on‑site
selling suite
roadmap input
The New Neighbor Success Lead guides prospective residents through every stage of the Flow experience, from initial exploration to moving in. Using data insights, human judgment, and Flow’s proprietary technology, the role tailors flexible living options—whether for 3 days, 3 weeks, or 3 years—to each individual's unique circumstances. This on‑site position is embedded in the daily rhythm of our communities, learning the foundational actions and systems that shape resident experiences.
- Conduct personalized discovery conversations using Flow’s technology to assess client needs, preferences, and timeframes.
- Articulate and tailor housing solutions across Flow’s portfolio.
- Sell and negotiate within a tech‑augmented sales process that provides autonomy and accountability.
- Own the full on‑site sales motion, including tours, demonstrations, presentations, and closing.
- Maintain accountability for personal workflows and outcomes using Flow’s proprietary selling suite.
- Participate in product trainings, user testing, pilot programs, and feedback sessions.
- Provide structured input into technology roadmaps through tour notes, insights, and real‑world observations.
- Represent Flow in relationships with local realtors, influencers, and events that match the brand ethos.
Requirements
consultative sales
crm
automation
data analysis
collaboration
2+ years
Ideal candidates bring a strong consultative sales approach, high professional judgment, and comfort making autonomous decisions. They are tech‑forward, proficient with CRM and workflow tools, and excel in communication, presentation, and interpersonal skills. A collaborative, resilient attitude and commitment to the Flow mission are essential, with 2+ years in consultative sales, hospitality, real estate, or related fields preferred.
- Strong consultative sales approach with ability to diagnose needs and recommend solutions.
- High degree of professional judgment, autonomy, and comfort making independent decisions.
- Tech‑forward mindset; proficient with CRM systems, dashboards, automation, and workflow tools.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to analyze data signals and adapt approaches to individual client situations.
- Collaborative orientation with comfort engaging cross‑functional partners.
- 2+ years in consultative sales, hospitality, real estate, customer experience, or related field (preferred).
- Experience with autonomous contract negotiation or professional‑level decision‑making (strongly preferred).
Benefits
Flow offers a comprehensive benefits package that supports health, financial security, and overall well‑being, including medical, dental, vision, retirement, flexible spending accounts, commuter benefits, and wellness programs.
- Direct prospects to alternative Flow properties when better aligned with lifestyle, budget, or timeline.
- Comprehensive benefits package (Medical, Dental, Vision, Disability, Life).
- Paid time off and 13 paid holidays.
- 401(k) retirement plan.
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs).
- Access to HSA‑compatible plans.
- Pre‑tax commuter benefits.
- Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings.
Training + Development
Information not given or found
