Leading manufacturer of air distribution, ventilation, and noise control products.
Provide technical support and application assistance for HVAC products to customers.
9 days ago ago
Junior (1-3 years)
Full Time
Suwanee, GA
Office Full-Time
Company Size
2,500 Employees
Service Specialisms
HVAC Systems
Building Automation
Energy Solutions
Indoor Air Quality
System Design
Engineering
Consulting
Project Management
Sector Specialisms
Commercial
Residential
Industrial
Schools
Casinos
Hospitals
Laboratories
Custom Projects
Role
Description
technical support
product selection
qa review
software support
performance data
training delivery
Participate, as required, in company events to support the promotion of the company, products and industry initiatives at Price facilities or in the field.
Review specifications for project compliance and provide recommendations for alternates when specification cannot be achieved.
Provide timely technical support to internal and external customers over the phone, through email, or in person, as required.
Work with Marketing group to develop and maintain product literature, both printed and electronic information.
Communicate customer feedback to the Product Team to guide product development initiatives
Assist customers with product selection to achieve design goals of project.
Support the Quality Assurance team by reviewing quality concerns and assisting with the process of determining what is acceptable and suitable corrective action.
Work with Software group to support the development and maintenance of all Price software and electronic resources.
Support quoting of non-standard products and provide guidance on selecting the most cost-effective products to achieve project requirements.
Generate performance data for standard products and estimate performance for non-standard products.
Provide troubleshooting support to resolve jobsite issues over the phone, through email, or by visiting the jobsite, when required.
Support company training initiatives by creating and presenting training material at online and in person events.
Requirements
bachelor's
engineering
1+ year
customer support
industry standards
new graduate
New graduates with prior internships will be considered
Have knowledge of current industry standards and common practices.
1+ year in applications, customer support or technical role.
Bachelors degree in Engineering or technical field
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1963 Founded
Year Established
The company was founded in 1963 and has since grown into a trusted name in air distribution and ventilation solutions.
The company focuses on providing innovative products that improve air quality and comfort in various environments.
The company specializes in customized HVAC solutions, offering products like diffusers, air terminals, and acoustic products.
With a strong presence in North America, the company has expanded globally, serving clients across multiple industries.
The company’s products are integral to building systems in sectors like healthcare, commercial, residential, and institutional.
The company stands out for its commitment to engineering excellence, continuously evolving product offerings to meet market needs.
Notable projects include large-scale hospitals, high-rise commercial buildings, and industrial complexes, showcasing their diverse expertise.
Culture + Values
Integrity
Teamwork
Customer focus
Innovation
Accountability
Environment + Sustainability
Net‑zero by 2050
Carbon Neutrality Target
The company aims to achieve net-zero greenhouse gas emissions by 2050, aligning with global climate goals.
5‑10% annual energy reduction
Operational Efficiency Goals
Plans to reduce energy consumption by 5-10% annually through energy efficiency initiatives.
75% waste diversion rate
Waste Management Achievement
Maintains a 75% waste diversion rate across manufacturing facilities, focusing on recycling and reuse.
Reduce Scope 1 and 2 emissions through energy‑efficiency projects and increased use of low‑carbon energy
Quarterly tracking and reporting of water use, energy use and waste generation using real‑time dashboards
Inclusion & Diversity
40% Target
Female Leadership by 2027
Aims to increase female representation in leadership positions to 40% by 2027 through a gender-equity initiative.
32% Representation
Current Leadership Roles
Currently, women hold 32% of leadership positions within the organization.
95% Completion
Unconscious Bias Training
Achieved 95% completion rate for unconscious bias training in 2024 among all people managers.
Over 100 Participants
Mentorship Program
Over 100 participants have joined the mentorship program, pairing women and underrepresented employees with senior executives.