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Dh Pace Company, Inc.

Department Coordinator

Company logo
Dh Pace Company, Inc.
Provides installation, repair, and service solutions for doors, automated systems, and security products.
Coordinate field employees' schedules, manage job details, and provide technical assistance in a door and door-related products company.
19d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Tempe, AZ
Field
Company Size
4,000 Employees
Service Specialisms
Door Systems
Access Control
Installation Services
Repair Services
Security Solutions
Maintenance Services
Sector Specialisms
Health Care
Education
Industrial & Manufacturing
Data Centers
Retail
Distribution & Logistics
Government & Municipality
Commercial Construction
Role
What you would be doing
billing support
job scheduling
work order management
department reporting
technical support
service tickets
  • Assist with billing paperwork and meeting customer billing document requirements
  • Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
  • Work with estimating team to provide service quotes when required.
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling
  • Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
  • Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
  • Create and maintain service tickets to ensure service dates are met.
  • Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
What you bring
ms office
communication
high school
door industry
time mgmt
administration
  • Experience using Microsoft Office Suite (preferred)
  • Must have excellent communication skills and focused on customer service.
  • Must have good time management skills, be organized, and have the ability to multi-task.
  • Experience in the door industry (preferred)
  • Experience in a dispatch or other high volume administration field is a plus but not required.
  • High School diploma or equivalent.
Benefits
  • Company paid: Life insurance, short-term disability, & long-term disability
  • Competitive compensation: Including annual performance evaluations!
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Medical, dental, and vision options: Available on the 1st day of the month following your start date!
  • 401k retirement plan: Including an employer match!
Training + Development
Information not given or found
Company
Overview
1926 Founded
Year Established
The company originated in 1926, marking its beginning as a small local business that has since expanded into a national leader.
  • Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties.
  • Offers a wide range of products, including doors, automated systems, and security solutions.
  • Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance.
  • Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.
Culture + Values
  • Commitment to delivering the highest quality products and services
  • Focus on innovation and continuous improvement
  • Maintaining a collaborative environment
  • Integrity in all business practices
  • Respect for the individual
  • Accountability in all actions
  • Customer-first approach
  • Building long-term relationships based on trust
Environment + Sustainability
2050
Net-Zero Target
Aiming to achieve net-zero emissions by the specified year.
  • Ongoing commitment to reducing environmental impact
  • Investing in energy-efficient solutions for buildings and infrastructure
  • Utilizing environmentally responsible materials and practices in product development
  • Promoting sustainability through partnerships with eco-friendly suppliers
Inclusion & Diversity
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