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Department Coordinator
Dh Pace Company, Inc.
Provides installation, repair, and service solutions for doors, automated systems, and security products.
Coordinate field employees' schedules, manage job details, and provide technical assistance in a door and door-related products company.
Assist with billing paperwork and meeting customer billing document requirements
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Work with estimating team to provide service quotes when required.
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
Create and maintain service tickets to ensure service dates are met.
Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
What you bring
ms office
communication
high school
door industry
time mgmt
administration
Experience using Microsoft Office Suite (preferred)
Must have excellent communication skills and focused on customer service.
Must have good time management skills, be organized, and have the ability to multi-task.
Experience in the door industry (preferred)
Experience in a dispatch or other high volume administration field is a plus but not required.
High School diploma or equivalent.
Benefits
Company paid: Life insurance, short-term disability, & long-term disability
Competitive compensation: Including annual performance evaluations!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
401k retirement plan: Including an employer match!
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