Assistant Community Manager

Description

• Assist in conducting market surveys and shop competitive communities
• Ensure compliance with all company, local, state and federal regulations and safety rules
• Be responsible for resident lease renewal process and retention results
• Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
• Assist in monitoring advertising source effectiveness
• Monitor and respond to all online reviews per company procedure and policy
• Schedule and oversee maintenance calls to apartment units
• Ensure unsafe conditions are corrected in a timely manner
• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Observe details in surrounding areas and on a screen
• Complete accounting month end process and assist with monthly financial statement reporting
• Transport boxes and equipment weighing up to 20 pounds
• Participate in training in order to comply with new or existing laws
• Establish rapport with residents and guests so they always feel loved
• Assume General Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines
• Oversee of planning and execution of resident and guest events
• Move throughout the property for extended periods of time
• Provide general clerical assistance to community office
• Respond to resident and guest questions and concerns in a timely manner
• Oversee and provide back up to the leasing floor
• Manage the maintenance and custodial teams at the property

Requirements

• Continuous understanding of the property’s condition related to capital, repairs, vacant status, etc.
• High School Diploma or equivalent required; some college preferred
• Ability to work a flexible schedule, including evenings and weekends
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Great time management skills
• Must possess a positive attitude and the ability to smile under all circumstances
• Computer literate with capability in email, MS Office and related communication tools
• OSHA laws and regulations, willingness to obtain within six months
• A minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
• Communicate with other persons in the building
• Demonstrate strong oral and written communication skills
• Strong decision-making and problem-solving skills
• Must possess strong attention to detail and sales ability

Benefits

• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
• Premiums apply for spouse, dependent, or family coverage plans
• Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.

Training + Development

Interview process

Visa Sponsorship

Security clearance