Assist in conducting market surveys and shop competitive communities
Ensure compliance with all company, local, state and federal regulations and safety rules
Be responsible for resident lease renewal process and retention results
Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
Assist in monitoring advertising source effectiveness
Monitor and respond to all online reviews per company procedure and policy
Schedule and oversee maintenance calls to apartment units
Ensure unsafe conditions are corrected in a timely manner
Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
Work in a space that includes indoor and outdoor spaces, with and without covering
Observe details in surrounding areas and on a screen
Complete accounting month end process and assist with monthly financial statement reporting
Transport boxes and equipment weighing up to 20 pounds
Participate in training in order to comply with new or existing laws
Establish rapport with residents and guests so they always feel loved
Assume General Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines
Oversee of planning and execution of resident and guest events
Move throughout the property for extended periods of time
Provide general clerical assistance to community office
Respond to resident and guest questions and concerns in a timely manner
Oversee and provide back up to the leasing floor
Manage the maintenance and custodial teams at the property
Requirements
high school
ms office
osha
customer service
leasing
attention detail
Continuous understanding of the property’s condition related to capital, repairs, vacant status, etc.
High School Diploma or equivalent required; some college preferred
Ability to work a flexible schedule, including evenings and weekends
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Great time management skills
Must possess a positive attitude and the ability to smile under all circumstances
Computer literate with capability in email, MS Office and related communication tools
OSHA laws and regulations, willingness to obtain within six months
A minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
Communicate with other persons in the building
Demonstrate strong oral and written communication skills
Strong decision-making and problem-solving skills
Must possess strong attention to detail and sales ability
Benefits
Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
Premiums apply for spouse, dependent, or family coverage plans
Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
2021 Founded
Innovative Living Model
Initiated the concept of blending residential and hospitality spaces with the Home+ model.
$4B Assets
Managed Assets Value
Over $4 billion in managed assets across their property portfolio.
10,000+ Units
Accommodations Offering
Operates over 10,000 residential and hospitality units across various locations.
Award 2024
Proptech Innovation
Recognized with the Multifamily Executive award for technology advancements in resident services.
Blurs the line between home, travel, and work with its Home+ residential hospitality model.
Transforms upscale properties into flexible-stay communities for stays ranging from a night to a year.
Backed by key investors including ICONIQ Capital, Highgate Hotels, and Ascendant Capital.
Operates in major cities such as Los Angeles, Chicago, Miami, and Seattle.
Features include designer-furnished or unfurnished units, homeshare programs, co-working spaces, rooftop pools, gyms, and on-site concierge services.
Acquired Align Residential in 2023, expanding amenities to include theaters, restaurants, private parks, and membership clubs.
Culture + Values
Environment + Sustainability
39.3%
Green-certified Properties
Portion of properties by net lettable area that are LEED Gold/Platinum certified.
2025
Sustainability Framework Launched
The company established a Sustainable Finance Framework to fund green financing initiatives, receiving a 'Gold' rating from MARC.
Board delegates sustainability oversight to CEO and Sustainability Working Committee, with annual EES impact reporting.