Front Desk Agent | Towneplace Suites Upper Arlington at Shaner Hotels in Upper Arlington, OH | Kablio

Role

Description

guest complaints

room report

cash handling

report generation

check‑in/out

Handle guest complaints ensuring guest satisfaction.
Resolve discrepancies on the room status report with Housekeeping.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Process all check-ins and check-outs according to established hotel requirements.

Requirements

high school

computer skills

customer service

bilingual

communication

flexible schedule

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Bilingual English/Spanish a plus.
Minimum one year customer service experience; previous hotel experience preferred.
Computer experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent.
Knowledge of local activities and attractions appropriate for clientele.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1985

Year Established

The company was founded in 1985 and has been actively involved in the hospitality industry ever since.

Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
Focuses on hotel ownership, management, and development across the United States.
Operates a diverse portfolio of hotels, including major global brands and independent properties.
Known for expertise in transforming underperforming properties into successful operations.
Business model includes long-term investments with a focus on profitability and asset appreciation.
Strong presence in the upscale and select-service hotel segments.
Projects often involve extensive renovations, brand conversions, and strategic expansions.
Standout in the industry with a hands-on management approach.
Prides itself on deep industry relationships and ability to adapt to market trends.

Culture + Values

Delivering superior customer service is a top priority.
Innovation and continuous improvement are central focuses.
Teamwork, communication, and mutual respect are highly valued.
A positive and empowering work environment is a key focus.
Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.

Environment + Sustainability

2050 Net Zero Target

Net-Zero Emissions Goal

Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.

Committed to reducing water and energy consumption across all properties.
Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.

Inclusion & Diversity

Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.

Articles

Shaner Hotels Careers

Shaner Hotels Overview

Company

Overview

1985

Year Established

The company was founded in 1985 and has been actively involved in the hospitality industry ever since.

Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
Focuses on hotel ownership, management, and development across the United States.
Operates a diverse portfolio of hotels, including major global brands and independent properties.
Known for expertise in transforming underperforming properties into successful operations.
Business model includes long-term investments with a focus on profitability and asset appreciation.
Strong presence in the upscale and select-service hotel segments.
Projects often involve extensive renovations, brand conversions, and strategic expansions.
Standout in the industry with a hands-on management approach.
Prides itself on deep industry relationships and ability to adapt to market trends.

Culture + Values

Delivering superior customer service is a top priority.
Innovation and continuous improvement are central focuses.
Teamwork, communication, and mutual respect are highly valued.
A positive and empowering work environment is a key focus.
Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.

Environment + Sustainability

2050 Net Zero Target

Net-Zero Emissions Goal

Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.

Committed to reducing water and energy consumption across all properties.
Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.

Inclusion & Diversity

Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.

Articles

Shaner Hotels Careers

Shaner Hotels Overview