Customer Service Representative at Westrac Cat in Guildford, Western Australia, Australia | Kablio

Role

Description

Requirements

dbsi

wms

sis 2.0

ms office

problem solving

customer service

Ability to work successfully within a team and autonomously
Knowledge of DBSi, WMS & SIS 2.0 software (desirable)
Basic computer literacy skills – MS Office and relevant internet-based applications
The ability to effectively communicate with internal and external stakeholders at all levels
Experience in a customer service or similar role
Previous experience utilising WesTrac and Caterpillar systems (desirable)
Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure all customer requirements are fulfilled
Conflict resolution skills and demonstrated experience in navigating challenging situations
Excellent communication skills (written, verbal and interpersonal)

Benefits

Unrivalled training and development via The WesTrac Institute
Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
Fantastic team environment and inclusive work culture
Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
Free on-site parking

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$2.45B Revenue

FY2018 Financial Performance

Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.

100th Wheel Loader

Delivered in Sept 2023

Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.

20% Productivity

Gain for Clients

Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.

46,000 Hours

Logged on Cat Machines

Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.

Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.

Culture + Values

Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.

Environment + Sustainability

2050 Target

Net Zero Emissions

Aims to achieve zero greenhouse gas emissions by 2050.

Focuses on energy efficiency, waste reduction, and use of renewable resources.
Implements programs to reduce fuel consumption and increase sustainable products/technologies.
Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.

Inclusion & Diversity

Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
Has set clear targets to increase the representation of women in leadership roles.
Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.

Articles

Careers at WesTrac

About Us

WesTrac Services

Company

Overview

$2.45B Revenue

FY2018 Financial Performance

Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.

100th Wheel Loader

Delivered in Sept 2023

Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.

20% Productivity

Gain for Clients

Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.

46,000 Hours

Logged on Cat Machines

Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.

Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.

Culture + Values

Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.

Environment + Sustainability

2050 Target

Net Zero Emissions

Aims to achieve zero greenhouse gas emissions by 2050.

Focuses on energy efficiency, waste reduction, and use of renewable resources.
Implements programs to reduce fuel consumption and increase sustainable products/technologies.
Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.

Inclusion & Diversity

Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
Has set clear targets to increase the representation of women in leadership roles.
Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.

Articles

Careers at WesTrac

About Us

WesTrac Services