Transgrid
Operates and upgrades Australia’s high-voltage electricity transmission network, linking generators, distributors & major users.
3 days ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Sydney, New South Wales, Australia
Hybrid
Company Size
1,147 Employees
Service Specialisms
Sector Specialisms
Description
second‑level support
hardware support
software support
meeting‑room tech
training delivery
documentation
The opportunity is for an EUC Support Specialist who will serve as a trusted technical partner for executives, executive assistants, and senior leaders, ensuring they stay connected, productive, and supported wherever they work. This role places you at the highest levels of the organisation, where your impact is directly felt.
You will act as the go‑to problem solver for second‑level support across hardware, software, mobile devices, and meeting‑room technology. Whether resolving issues on the spot, preparing leaders for critical meetings, or maintaining collaboration spaces, you will deliver a seamless, stress‑free technology experience.
Your responsibilities also include delivering tailored training, maintaining clear and accurate documentation, and coordinating with vendors to keep systems performing at their best. If you thrive in high‑trust environments and enjoy helping people succeed, this role positions you at the centre of the action.
Requirements
3+ years
desk side
troubleshooting
hardware
software
customer service
You are calm, confident, and at your best when supporting people who rely on technology to make important decisions. You navigate sensitive situations with professionalism and bring a steady, solutions‑focused mindset to every challenge.
- 3+ years of experience providing desk side support to Board members, Executives, and senior stakeholders, both onsite and remotely
- Strong troubleshooting skills across hardware, software, mobile devices, and meeting room technologies
- A composed and methodical approach to resolving issues under pressure
- A track record of meeting SLAs and OLAs while delivering exceptional customer service
- Experience producing clear documentation and reports for support activities and system configurations
- Excellent communication and interpersonal skills, with the ability to build trust at all organisational levels
- Strong organisational and time management abilities, with proven success in fast paced environments
Benefits
We provide personal, professional, and social benefits so employees can deliver their best work every day, including corporate discounts, novated leasing options, flexible workplace policies, and 20 weeks paid parental leave. Employees also enjoy ongoing training, workplace mentoring, and support for tertiary education to build a career that fits their aspirations.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
4,000 km Fibre
Optical Fibre Network
Operates one of Australia’s largest optical-fibre networks alongside power lines for telecom and system resilience.
900 km Link
EnergyConnect Project
Developing the 900 km, 800 MW EnergyConnect link to enhance renewable energy distribution and grid security.
12 GW Clean
Clean Energy Capacity
Added 12 GW of clean energy connections through its commercial arm Lumea, powering around 4 million homes.
A$16.5B Investment
Future Grid Modernisation
Plans to invest A$16.5 billion over the next decade to support 100% instantaneous renewables and modernise grid security tools.
- Born in 1995 from the split of NSW’s Electricity Commission, it evolved into Australia’s largest high-voltage grid operator.
- Manages over 13,000 km of transmission lines and 104 substations across NSW and the ACT, linking into the National Electricity Market.
- Over a decade, rolled out a A$16.5 billion upgrade program, including mega-projects like EnergyConnect and HumeLink to reinforce energy superhighways.
- Commercial arm Lumea has added 55+ renewable generators, contributing to the clean energy transition.
- Backed by a major consortium including Spark, Utilities Trust of Australia, CDPQ, ADIA, and OMERS following a A$10.3 billion lease deal in 2015.
- Key projects include the multi-state HumeLink (underway) and VNI West interconnector, despite community pushback.
- Despite challenges, remains pivotal to Australia’s clean-energy transition.
Culture + Values
- Safety
- Integrity
- Collaboration
- Reliability
- Innovation
- Progress
- People, Power and Possibilities
Environment + Sustainability
60% reduction
Scope 1 & 2 Emissions
Achieve a 60% reduction in Scope 1 & 2 emissions by 2030, with net-zero by 2040.
48% reduction
Scope 3 Emissions
Reduce Scope 3 emissions per $M spend by 48% by 2030, aiming for net-zero by 2050.
100% renewable
Electricity in Offices
Transition to 100% renewable electricity in offices and depots by 2025.
$1.8b
EnergyConnect Project
EnergyConnect project secures International Sustainability Council agreement with comprehensive targets.
- Reducing Scope 3 emissions in Purchased & Capital Goods by 48% per $M spend by 2030.
- Eliminating SF₆ emissions through alternative development.
- Transitioning fleet of passenger & commercial vehicles to fully electric/hybrid by 2030.
- Largest wind farm in NSW (Rye Park) connected, powering ~215,000 homes annually.
- Investing $14b in transmission lines, $2.2b in system-strength technology, and $300m in operations/tools to support 100% instantaneous renewables.
Inclusion & Diversity
40% Women
Target Workforce Ratio
Company aims for a workforce composition of 40% women, 40% men, and 20% any gender.
65% Men
Primary-Carer Parental Leave
65% of primary-carer parental leave was taken by men in FY24, reflecting inclusive parental leave policies.
50% Female
Executive Leadership Team
The Executive Leadership Team achieved gender parity, with 50% female representation in FY24.
50% Award
Clean Energy Council Award
Recognized with the 2024 Clean Energy Council Equity, Inclusion & Diversity Award for leadership in the industry.
- Annual pay & performance review by gender; CEO-sponsored Diversity Council; industry-leading Diversity & Inclusion pillars: attract diverse talent, build inclusive culture, ensure equity.
- CEO member of Champions of Change coalition for gender equity in energy.
- Employee networks: Rise Allies (LGBTQI+), Energise Gender Equity Network.
- Accreditations: Work180 endorsed employer; Family Inclusive Workplace; AWEI silver employer 2024–25; Australian Disability Network bronze member.
- 15 days Domestic Violence Leave; Gender Affirmation Policy with additional leave; certified Family-Friendly Workplace.