Selling General Manager - Phoenix

Description

As a Selling General Manager, you will lead your team to earn 5‑star customer experience reviews through consultative in‑home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs.

Sales & Marketing Expectations: Achieve sales goals for the number of appointments, conversion rate, and total revenue. Ensure timely completion of estimates and contracts with clear product solutions and scope of work. With Shared Services support, lead your team in relationship development with community and patient referral sources, hold in‑services, and host events to promote in‑home mobility products.

Operations Responsibilities: Review each sale and project to confirm quality standards of product, installation, and customer satisfaction. Manage local vendor relationships and act as the point of escalation for customer issues. Maintain accurate inventory, manage fleet maintenance, and ensure timely service calls, warranty tracking, and billing.

Leadership Responsibilities: Lead by example with ride‑alongs, mentoring, and an understanding of each role (marketing, sales, installation, operations). Hire, train, and develop your team to achieve goals and exceed customer and referral partner expectations. Achieve revenue targets, manage costs to meet monthly, quarterly, and yearly profit goals, scale the local market, and ensure compliance with laws, regulatory agencies, and company policies.

• Lead team to achieve 5‑star customer experiences through in‑home sales, installations, and service.
• Meet sales targets for appointments, conversion rates, and revenue.
• Deliver accurate estimates and contracts with clear product solutions.
• Develop relationships with community and referral sources; conduct in‑services and events.
• Ensure quality standards for product, installation, and customer satisfaction on every project.
• Manage local vendors and act as escalation point for customer issues.
• Maintain inventory, fleet upkeep, and timely service call completion with warranty tracking and billing.
• Mentor, ride‑along, and develop staff across marketing, sales, installation, and operations.
• Hire, train, and develop team members to exceed goals and partner expectations.
• Achieve revenue targets while controlling costs to meet profit goals on a monthly, quarterly, and annual basis.
• Scale and grow the local market while ensuring compliance with laws and company policies.
• Provide Academy training, virtual/in‑person learning, and ongoing growth opportunities.

Requirements

We are hiring a Selling General Manager in the Phoenix area. Do you have expertise in B2C residential Durable Medical Equipment (DME) for patient mobility, safety, and independence in the home? We want to talk to you!

Required experience includes residential DME (B2C) industry background and proven success as a sales producer and manager. Strong spoken and written communication, presentation, project management, interpersonal, leadership, decision‑making, financial, and problem‑solving skills are essential. Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Teams is required, with up to 10% travel as needed.

• Require B2C residential DME experience and proven sales/management success.
• Possess strong communication, presentation, project management, leadership, financial, and problem‑solving skills.
• Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Teams; willing to travel up to 10%.

Benefits

Join our Team and Make a Difference! At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love.

Lifeway Mobility cares about employee well‑being and offers a comprehensive benefits package that includes medical, dental, vision, 401k, employer‑paid life and LTD, plus voluntary benefits. New hires receive Academy training (virtual and in‑person), ongoing support, and opportunities for growth within the role or into new positions. Employees also enjoy seven paid holidays and three weeks of PTO.

Apply now to be part of our team. Lifeway Mobility is an Equal Opportunity Employer.

• Offer comprehensive benefits: medical, dental, vision, 401k, employer‑paid life/LTD, voluntary benefits, 7 paid holidays, and 3 weeks PTO.

Training + Development

Interview process

Visa Sponsorship

Security clearance