Telematics Field Technician

Description

• Monitor usage of products, offer suggestions to improve utilization, and keep upper management informed if corrective action needs to be taken
• Adhere to any and all state and federal regulations, if applicable, as set forth by the US Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), Mine Safety and Health Administration (MSHA), or any other regulatory agency.
• Liaison between vendors, OMG IT, users, and other OMG site champions
• Customer Focused – Building strong customer relations and delivering customer-centric solutions.
• Provide feedback to OMG IT and interested parties concerning Idaho Materials & Construction development needs, wants, and pitfalls.
• Provide suggestions for development and improvements to the programs
• Continue to learn and utilize the full functionality of the programs, as well as support process improvements in coordination with software capabilities
• Act as a single point of contact for Staker Parson
• Oversee invoices to confirm charges are appropriate and are getting paid.
• Oversee usage and accuracy of software
• Troubleshoot software, coordinate solutions with OMG IT or vendor, keep staff updated of progress
• Notify users of any updates or maintenance that may affect their day-to-day processes
• Maintain organization of equipment distribution
• Track inventory & order parts when necessary
• Tech Savvy –Anticipate potential user needs, explore and adopt innovations in existing and potential technology applications.
• Send HOS violation reports to managers
• Report to work at the designated start time.
• Manage Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Conduct regular hardware check-ins to maintain a positive relationship with drivers and to identify poor care trends that should be addressed
• Coordinate Updates
• Check for non-reporting trucks; notify managers and shop to determine level of action needed

Requirements

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
• Previous work within the construction industry is preferred.
• Action Oriented – Be proactive with common issues, respond rapidly to requests, and approach tough challenges with a sense of determination.
• Must be willing to travel to the field to assist drivers as needed, and work away from home when required.
• High school diploma or general education degree (GED) preferred.
• Excellent customer service skills
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required or requested.
• Must be willing to work nights and weekends when necessary.
• To perform this job successfully, an individual should be able to type and use keyboards accurately and have a strong working knowledge of Database software.
• Ability to work well with others in a group or one on one setting.
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
• Strict adherence to safety requirements and procedures as outlined in the Environmental, Health & Safety Manual.
• Working knowledge of Microsoft office suite (Word, Excel, PowerPoint, Outlook) is necessary.
• Operations center and back-office staff will need application setup and training
• Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, percent, land to draw and interpret bar graphs
• Excellent Communicator – whether verbally in person, over the phone, written correspondence, or by two-way radio.
• OnBase knowledge preferred, but willing to train.

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

Training + Development

Interview process

Visa Sponsorship

Security clearance