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Community Manager - The Standard at Raleigh
Landmark Properties, Inc.
Overseeing daily operations and management of a residential rental community, including leasing, marketing, financial management, personnel management, customer service, and facilities maintenance.
16d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Raleigh, NC
Onsite
Company Size
1,400 Employees
Service Specialisms
Property Development
Construction Services
Sector Specialisms
Student Housing
Residential Communities
Multifamily Projects
Build-to-Rent Communities
Real Estate Development
Property Management
Investment Management
Construction
Role
What you would be doing
market analysis
reporting
community management
budgeting/planning
marketing strategy
hr management
- Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends
- Prepare weekly status reports as well as recommendations for changes to pricing or leasing specials
- Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
- Lead the development of the annual budget and business plan for the property
- In conjunction with the Leasing and Marketing Manager, prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
- Report on bi-weekly payroll, timesheet submission, and employee records
- Organize all staff meetings and any special or emergency meetings
- Evaluate computer/technology needs of the site and ensure that all staff members abide by the company’s technology policy
- Implement a successful turn plan
- Handle emergency situations in conjunction with the corporate team
- Ensure the maintenance team is completing all service requests in a timely manner
- Ensure timely follow up activities take place for all prospective residents
- Ensure confidentiality of client, resident, and company information
- Prepare monthly variance reports and month end reporting package in a timely manner
- Document and address behaviors of residents that violate the law or the community lease agreement
- Maintain a clean and professional work environment
- Develop and maintain resident retention programs
- Lead the maintenance team in quarterly inspections of each unit to identify and address maintenance issues
- Identify and address safety and security risks
- Assist in corporate projects as requested
- Oversee account receivable process and property delinquency, intervening as needed to minimize delinquency
- Maintain active and effective communication with residents, parents, and university personnel
- Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
- Prepare annual staff performance reviews
- Prepare and submit incident reports
- Review and countersign all resident Housing Contracts
- Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
- Ensure the staff is utilizing the Facilities tool in Entrata to track, close, and follow up on all service requests
- Make purchases for the property and monitor all expenses
- Distribute monthly newsletter and resident communications
- Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
- Manage staff including hiring, providing ongoing training, mentoring, and employee development
- Regularly walk the property to identify and address maintenance issues
- Oversee the accounts payable process
What you bring
bachelor degree
student housing
community manager
entrata
communication
management
- Proven proficiency in all areas of property management operations
- Student housing experience is STRONGLY preferred
- Bachelor degree strongly preferred, high school diploma required
- 4 years of experience in various positions in a residential rental community is required
- Strong internet, word processing, and spreadsheet skills
- The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
- 2 years of experience as a Community Manager with a proven record of achievements
- Entrata experience preferred
- Strong financial, organizational, and analytical and decision-making skills
- Understand and adhere to Fair Housing laws
- Must have excellent communication, management, and people skills
- Project quarterly income and expenses
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- residential lease agreements violation
- safety and security risks
- emergency situations
- employment history
- education
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Company
Overview
15B Assets Under Management
Total Assets
The company manages $15 billion in assets under management, reflecting its significant presence in the student housing market.
97%+ Occupancy
Lease-Up Success
New developments consistently achieve over 97% occupancy rates within their first lease-up phases.
71,000+ Beds
Accommodation Capacity
The company has delivered over 71,000 beds across its portfolio, supporting student housing needs nationwide.
£5B Pipeline
Future Development
A £5 billion development pipeline signifies the company's ambitious growth strategy and expansion plans.
- Born in Athens, Georgia in 2004, the company quickly carved a niche building off-campus student housing.
- It combines in-house development, construction, acquisition, investment, and property operations under one roof.
- Their projects span purpose-built student housing and emerging single-family/multifamily rentals.
- Award-winning developments include national honors like CoStar, ENR, NAHB, and Best in American Living in student housing.
- A bold expansion saw the opening of a London office, marking their push into UK and European markets.
- Landmark Thrives” – a structured program for employee education, training, and resources to improve engagement
- Employee‑run ESG Committees empowered to identify and drive sustainability action across departments
- Landmark Lifts – a financial literacy and credit‑building program for residents
2023
ESG Report Highlights
The company's latest environmental, social, and governance report emphasizes the implementation of sustainability initiatives to guide decision-making processes.
- Environmental Stewardship is a core organizational priority within the company's four ESG pillars.
- Employee-led ESG Committees are actively supporting the execution of sustainability action items.
- Stakeholder engagement is extensive, involving residents, employees, and investors, and is fully aligned with the company's ESG strategy.
- ESG initiatives are strategically integrated into both the company's business operations and investment strategy, with a strong emphasis on sustainability.
- Each community hosts one equity-focused event per semester as part of resident programming.
- Landmark runs ongoing DE&I programming in every market via resident engagement.
- Employee-run ESG Committees include DE&I considerations when identifying community events.
- No public gender-specific statistics disclosed in available materials.
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