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Savings Solutions Support Lead
Paragon Banking Group Plc
Oversee day-to-day operations, stability, and performance of Savings' applications, leading proactive improvements in a financial services environment.
21d ago
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Solihull, England, United Kingdom
Hybrid
Company Size
1,400 Employees
Service Specialisms
Property Development
Real Estate Finance
Residential Mortgages
Buy-to-Let Mortgages
Commercial Mortgages
Savings Accounts
Investment Solutions
Business Banking
Sector Specialisms
Buy-to-Let Mortgages
Consumer Lending
Savings Products
Agriculture
Aviation
Construction
Commercial Lending
Role
What you would be doing
team coordination
risk management
process improvement
incident management
operational oversight
- Work closely with the Delivery Manager, Product Owner, Technical Leads, and third-party providers to align resources, releases, and service goals as part of a “one team” approach.
- Balance customer impact, risk, and value in decision-making, working with the Risk team to meet frameworks and prioritising the backlog for resilient, efficient delivery.
- Mature support processes and documentation, ensure effective monitoring and alerting, and use service metrics and trends to drive targeted improvements.
- Act as the key escalation point for incidents and problems, restoring service quickly, driving thorough root-cause analysis, and ensuring stakeholders are kept informed to prevent repeat issues.
- Oversee the day-to-day operations, stability, performance, and security of Savings’ applications, leading proactive improvements to support and monitoring processes.
What you bring
technical expertise
low-code platforms
critical thinking
problem solving
collaboration
- Technical and leadership expertise in supporting and managing IT applications, especially within financial services and mobile environments, ensuring robust and secure operations. (low code platform experience preferred)
- Critical thinking and structured technical problem-solving, using data and trends to identify root causes, resolve issues, and deliver sustainable improvements
- Strong collaboration and communication skills, building effective partnerships across IT, business teams, and third-party providers to drive operational excellence.
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
- Life Assurance and Personal Accident Cover
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
- Volunteering Day: Contribute to causes you care about with one volunteering day per year
- Generous Holiday Allowance: Starting from 25 days and climbing to 30, you alsoget to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
- Pension Plan: We contribute up to 10% of your annual salary towards your pension
- Profit Related Pay: We share some of our annual profit with our eligible employees
- Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal record check may be required
Company
Overview
1985-founded
Year Established
Operates since 1985 as National Home Loans Corporation.
FTSE 250-listed
Market Ranking
A fully integrated specialist bank listed on the FTSE 250.
£15B in loans
Managed Assets
Manages over £15 billion in loans across its lending segments.
£1.3B revenue
Annual Revenue
Reported over £1.3 billion in revenue in 2024.
- Operates through two main segments: mortgage lending (primarily buy‑to‑let) and commercial lending including motor, development, SME and structured finance.
- Has built a strong pipeline in buy‑to‑let and property development finance, recently driving notable loan growth.
- Notable for limited motor finance exposure amidst broader sector risks, highlighting its prudent risk management.
- Strong digital push with initiatives like the Spring savings app and enhanced buy‑to‑let mortgage platforms.
- To work together to ensure good outcomes for all our customers
- To maintain the highest standards and deliver our products and services with care and accuracy
- To be honest and open in everything we do
- To ensure we have fun while achieving success!
- To drive the business forward with determination and to do so with effort and enthusiasm
- To identify and create new business opportunities and apply creative and effective solutions to problems
- To work in harmony and collectively towards the delivery of our overall objective
- To treat people as individuals and listen to their views
48% emissions reduction
Operational Emissions Reduction
Committed to reducing operational market-based emissions by 48% compared to the 2019 baseline by 2024.
95% renewable electricity
Renewable Energy Usage
95% of electricity is sourced from renewable sources, significantly reducing the carbon footprint of operations.
53.4% green lending
Sustainable Mortgage Lending
53.4% of new mortgage lending in 2024 was allocated to EPC-rated A–C properties, promoting energy efficiency.
£300M green funding
Green Homes Initiative Funding
Increased funding to £300 million in 2024 to support green initiatives, fostering sustainable living and energy efficiency.
- Joined Bankers for Net Zero and committed to be net zero across operational footprint by 2030.
- SME division funds green assets including solar panels, wind turbines, EV charging, heat pumps, and energy storage.
- Issued £150 million Tier 2 Green Bond in March 2021 to finance EPC A–B residential real estate.
- No environmental prosecutions or fines to date.
40% Female
Senior Management Target
Aiming for 40% female representation in senior roles by 2025, up from 35% in 2022.
5% Minority
Senior Management Diversity
Targeting at least 5% representation from ethnic minority backgrounds in senior roles by 2027.
- Established EDI Network in 2020 to support diverse talent and build inclusive workforce
- Signed Race at Work Charter principles including board-level commitment and ethnicity data capture
- Accredited Disability Confident employer: inclusive recruitment, interview, adjustments and support
- Launched cross-company mentoring via 30% Club; founding member of Progress Together for socio‑economic diversity
- Published annual Gender Pay Gap Report; no indication of unequal pay in similar roles, but men in higher-paid roles highlighted
- Annual data collection on age, gender, ethnicity, sexual orientation, religion and disability to monitor diversity progress
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