Site Reliability Engineer

Description

• Consulting with staff, managers, and executives about the best operational practices and providing technical advice.
• Develop and provide operational support for full-stack software applications.
• Participate in on-call rotations to provide timely support for critical systems.
• Monitor and manage system health, performance, and capacity planning.
• Automate repetitive tasks to improve system efficiency and reduce manual intervention.
• Collect operating system data and report performance metrics to stakeholders.
• Monitoring application and VPC traffic for suspicious behavior.
• Creating application policies and service level agreements metrics for measuring operations.
• Increase system resilience and serve larger customer volumes with expert-level coding, bulletproof release, and change management skills.
• Ensure the reliability, availability, and performance of software products in production.
• Collaborate with development operations staff to create, monitor, and troubleshoot the entire system including infrastructure.
• Foster a culture of continuous improvement and learning within the team.
• Manage cloud and database system maintenance, debugging production issues as they arise.
• Develop and maintain incident response plans and conduct post-incident reviews to prevent future occurrences.

Requirements

• Master’s degree in Computer Science, or a related field.
• 5 + years of cloud infrastructure automation technologies (Terraform, Code Deploy).
• Experience building software and computer systems using a variety of languages (JavaScript, Python, etc.).
• 5+ years experience as a site reliability engineer or similar role.
• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Google Cloud Professional DevOps Engineer).
• Ability to problem solve in a fast-paced, high-stakes environment.
• Bachelor's degree in computer science, cyber security, or a related field.
• Excellent communication skills, both written and verbal.
• Familiarity with the Energy Efficiency Domain a plus
• Knowledge of CI/CD pipelines and tools (e.g., Jenkins, GitLab CI).
• Proven ability to work effectively with offshore and onshore teams.
• Impeccable creative and communication skills.
• Relevant industry certifications, such as through the Site Reliability Engineering (SRE) Foundation.
• Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).
• Experience in performance tuning and optimization of software systems.
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Proficiency in scripting and automation tools (e.g., Python, Bash, Ansible).
• Comfortable working with cloud-native infrastructure, such as AWS Lambda, and Azure Cloud Services.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) preferably AWS.
• Strong knowledge of agile methodologies, particularly Scrum.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• 6+ years of managing images (e.g., AWS AMIs) including remediation and patching strongly preferred.

Benefits

• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• 401k package that includes both traditional and Roth IRA options and Company match.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.
• Medical, dental, vision, and disability insurance.
• These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.

Training + Development

Interview process

Visa Sponsorship

Security clearance