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Work Management Specialist II
Duke Energy Corporation
Major U.S. energy company generating, transmitting and distributing electricity and natural gas.
Provides technical and work management support for distribution & customer service.
8d ago
Intermediate (4-7 years)
Full Time
Plainfield, IN
Field
Company Size
26,413 Employees
Service Specialisms
Energy Services
Utility Management
Electric Power Generation
Renewable Energy
Infrastructure Development
Energy Efficiency
Environmental Services
Transmission and Distribution
Sector Specialisms
Utilities
Coal & Natural Gas Power
Wind Power
Electric Power
Gas Distribution
Renewable Energy
Electric Grid Upgrades
Natural Gas
Role
What you would be doing
work orders
invoice reconciliation
outage management
storm restoration
cost accounting
customer support
Creates appropriate work order to complete follow-up work utilizing the most cost-effective resource and skillset.
Provides feedback to supervision for coaching opportunities.
Monitors various reports to ensure process adherence to achieve customer-related goals.
Reports job status details to appropriate personnel as needed
Audits, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets.
Prepares for and provides emergency restoration support including allocating event assignments to damage assessors and clearing events in outage management tools.
Updates storm resource tracking and outage management tools during storm restoration.
Audits work performed to ensure customer is billed accurately and timely.
Supports corporate initiatives.
Executes customer contracts for Distribution facilities.
Adheres to monthly accrual timelines and system entry cutoff dates. Ensures that all invoices on hand are recorded and sent to the appropriate department that processes the accrual.
Ensures timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines.
Efficiently uses available tools or systems to effectively communicate reliability details to external customers
Verifies and applies correct general ledger accounting in all work-related applications and functions.
Resolves all errors and prepares construction work orders for close-out in work management system, properly reporting units of property to Asset Accounting
Facilitates communication between internal and external customers
Obtains approvals, calculates costs and generates invoices for, property damage claims, and miscellaneous costs.
Reconciles work order materials, labor, and equipment to represent actual field construction.
Takes ownership of customer issues and problems until resolved
Supports changing work environments, processes, and policies
Uses software applications (e.g. Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings/meeting coordination etc.
Supports the execution of specific Delivery Operations reliability programs or processes using appropriate work management applications.
Follows ergonomics and office safety guidelines.
Supports Human Performance safety culture through active participation in safety meetings.
What you bring
high school
microsoft office
sap
engineering standards
street lighting
customer service
Maintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Delivery Operations
High School/GED degree
Exhibits effective written and verbal communication skills
Possesses a working knowledge of Microsoft Office Software
Possesses a general knowledge of applications used in Delivery Operations
Must have flexibility and dependability during normal work schedule and emergency storm restoration.
Demonstrates good judgment in decision making
Collaborates effectively in a team environment
2 years' work related experience
1+ years related work experience
Prioritizes work effectively
Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
Knowledge of local ordinances, permits, and inspections
Basic understanding of street lighting equipment
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Previous customer service experience
Demonstrates a commitment to continuous learning and development.
Proficient in system applications used in Delivery Operations
Works independently in resolving problems
Experience with SAP and its Business Process Exception Management (BPEM)
Benefits
Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within sixty (60) minutes daily commute to a Duke Energy facility.
The company reported impressive financial performance, achieving significant revenue in 2023.
58,000 MW
Total Generation Capacity
A diversified portfolio including coal, gas, nuclear, hydro, wind, and solar.
8 million
Electricity Customers
Serves a substantial number of electricity users across multiple states.
$210 million
HQ Renovation Cost
The iconic LEED-Platinum skyscraper in Charlotte cost significantly to build.
Grew from a regional power provider into one of America's largest energy holding companies.
Manages a diversified generation portfolio—coal, gas, nuclear, hydro, wind and solar.
Typical projects include grid modernization, pipeline infrastructure, renewable energy build-outs and nuclear operations.
Charlotte headquarters anchors an iconic LEED-Platinum skyscraper reshaping the city skyline.
Culture + Values
Honesty and integrity are at the core of all we do.
A culture of transparency, high performance and pride among employees.
Behaviors, as well as results, matter in our company.
A Culture of Accountability enabling anonymous reporting and consistent enforcement.
Our Ethics and Compliance Program is designed to foster a culture of ethical and compliant behavior.
Environment + Sustainability
44% reduction
Scope 1 Carbon Emissions
Achieved a 44% reduction in Scope 1 carbon emissions since 2005, equivalent to removing 13 million vehicles from the road.
48% reduction
Electric‑Generation CO₂
Reported a 48% reduction in electric‑generation CO₂ emissions from 2005 levels as of 2023.
50% reduction target
Carbon Emissions by 2030
Committed to reducing carbon dioxide emissions by at least 50% from 2005 levels by 2030.
Double renewables by 2025
Renewables Portfolio Expansion
Planning to expand the renewable energy portfolio from 11,900 MW to 30,000 MW by 2035, with an intermediate goal to double it by 2025.
Net‑zero CO₂ emissions from electric generation by 2050
31% reduction in carbon emissions since 2005 (prior to 2030 acceleration)
Methane‑neutral natural gas distribution by 2030
Less than 5% energy from coal by 2030; full coal exit by 2035
Expanded net‑zero target to include Scope 1, 2, and certain Scope 3 emissions
Smart, self‑healing grid avoided over 1.5 million outages & 3.5 million outage hours (2023)
Targeting 80% reduction in electric‑generation CO₂ by 2040
Inclusion & Diversity
100% Score
LGBTQ Equality Index
Achieved a perfect score on the Human Rights Campaign's Corporate Equality Index, demonstrating commitment to LGBTQ-friendly policies.
500 Members
LGBTQ Equality ERG
The WeR1 LGBTQ Equality Employee Resource Group has nearly 500 members, supported by senior leadership to foster inclusion and professional development.
Reflecting the communities we serve and strengthening our culture of inclusion and belonging (foundation principles)
Diversity & Inclusion Councils and Employee Resource Groups drive inclusion and professional development
Strategic goal: attract, engage and retain a talented, diverse workforce
Strategic goal: create an inclusive workplace where everyone is empowered
Strategic goal: embrace diverse perspectives including culture, background and gender
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