HVAC Service Team Lead

Description

• Respond to emergency service calls and routine maintenance requests
• Perform preventive and corrective maintenance across multiple facilities
• Document work in service management systems and ensure compliance with safety and environmental standards
• Lead and support a team of HVAC service technicians
• Act as the primary escalation contact for service issues
• Maintain professional relationships with clients and internal teams
• Recommend enhancements and repairs based on site observations
• Conduct monthly audits to ensure service quality and compliance
• Install, troubleshoot, and repair HVAC systems, ice machines, and refrigeration units
• Provide daily direction and technical guidance to team members
• Respond to service requests and resolve issues promptly
• Complete administrative follow-up tasks (approx. 25% of weekly duties)
• Impactful Work: Help commercial facilities run smoothly and efficiently
• Contribute to process improvements and standard operating procedures
• Review completed service and repair invoices
• Assist with dispatching and scheduling service and maintenance tasks

Requirements

• Consistent use of Personal Protective Equipment (PPE)
• Frequent standing, walking, reaching, bending, and kneeling
• Proficiency in servicing, installing, and troubleshooting:
• Ability to pass drug, background, and driving record checks
• Tech Tools: Company-issued cellphone and tablet
• Ability to climb ladders while carrying up to 30 lbs
• Ability to travel between client sites
• Meet enhanced security clearance requirements
• Experience with industry software (e.g., ServiceTitan, FastField, ServiceChannel – preferred but not required)
• Building Automation Systems or Building Management Systems
• Familiarity with light commercial equipment
• 8+ years of commercial HVAC and refrigeration experience
• Willingness to work overtime, weekends, and on-call shifts as needed
• Strong customer service and communication skills
• Familiarity with national accounts or multi-site operations (preferred)
• Valid HVAC Journeyman License (preferred)
• Proven ability to manage teams, conduct audits, and ensure safety and quality compliance
• Lift up to 75 lbs and work in confined spaces
• Valid driver’s license
• 3+ years in a supervisory or lead technician role
• EPA Universal Certification (required)
• Experience with preventive maintenance, diagnostics, repairs, and equipment changeouts
• Additional certifications such as NATE or HVAC Excellence are a plus
• Ability to work independently and manage time effectively

Benefits

• Corporate Discounts: Exclusive perks through ADP
• Hourly Rate: $47.00 - $51.70/hour ($91,760 - $107,536 annually based off 40 Hours work week)
• Supportive Culture: Collaborative team environment with robust resources
• Growth Opportunities: Clear paths for advancement and relocation
• Overtime is authorized: with approval from the Supervisor.
• $1,250 toward technical training reimbursement
• Comprehensive Benefits: Health, life, and disability coverage
• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure
• $3,500 cash bonus
• Company Vehicle: Take-home option available
• 40 additional hours of floating holidays
• 401(k) Match: 5% employer contribution
• Per diem: $55 per day and lodging will be provided for authorized out-of-town travel and service.
• Annual Boot Voucher: Stay equipped with the right gear
• Career Development: Ongoing technical training and certifications
• Career Growth: Tailored training, certifications, and advancement opportunities
• Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)

Training + Development

Interview process

Visa Sponsorship

Security clearance