Senior Manager – Restoration & Operations Support

Description

• Resourcing Oversees workforce planning and resource strategy across multiple departments, ensuring that there is adequate skilled resource to meet planned service delivery or department objectives; ensures integration with strategic human resource plans; responsible for recruitment, development and demand forecasts for multiple departments.
• General Management Assists the director, power delivery, in leading and managing the overall performance of the response, restoration and operation support functions. This includes direct oversight of Eagles, Special Testers, Reliability Technicians, Underground Core, Oil Spill response and operation support services. Ensures that rapid response and incident management protocols are executed efficiently to restore service, safeguard assets, and maintain customer trust. Supports and ensures delivery of safe, reliable, stable and economic power services to all PGE customer classes, including outage restoration, customer service and labor relations.
• Financial Management Sets strategy and develops plans, policies and processes for the accounting, budgeting and, where applicable, charging of department resources and services, including the definition of cost models and charging models; sets, negotiates, approves and manages all financial budgets and targets, ensuring that there is adequate funding for department objectives and plans.
• Is accountable for the performance and results of multiple related teams.
• Operational Management Manages multiple response and support teams across regions through direct-report managers; ensures accountability and effective team results; and serves as senior manager for overall Restoration and Operations Support performance. Oversees the efficient execution of emergency response and operational support activities, including unplanned outage management and incident recovery – to provide timely (CAIDI) and safe restoration for customers. Ensures that departmental operations are managed effectively and economically to facilitate power delivery to customers while meeting safety, environmental, cultural and community requirements; ensures effective employee engagement and cost-effective use of resources to meet the needs of the company, customers and employees and contribute to the profitability of PGE. Ensures that departments and functions meet short- and long-term Power Delivery and corporate goals and objectives; utilizes business metrics to measure and provide feedback to improve performance. Ensures departments and functions operate in alignment with federal, state and local regulations, standards, laws, regulations and company policies and directions and carry out the intent of senior management and the director of Power Delivery. Ensures that all managers fulfill managerial accountabilities and foster an environment and culture consistent with PGE’s values. Manages the department safety culture in collaboration with the Safety Department to attain the goal of zero injuries; holds managers and employees accountable for working safely, consistently and fairly enforcing all safety, health and work rules. Provides leadership for appropriate company outage response to T&D system damage from major storms or other system emergencies. Actively participates on leadership teams as directed by the director of Power Delivery.
• Strategic Management Develops and manages the long-term vision and executes strategic plans that align with the vision of the director of Power Delivery and corporate strategic plans. Develops functional strategies, establishing highest-level priorities and ensuring achievement of major department objectives for restoration and operational support functions as directed. Establishes internal & external partnerships with other areas to develop and implement plans in response to changing markets, competitive pressures and customer expectations. Supports the development and implementation of strategic direction to integrate Operations and other cross-functional activities as directed by the director of Power Delivery. Develops a utility operations labor strategy that builds a collaborative labor/management relationship.
• Functional Leadership Exercises comprehensive functional and industry knowledge in specialized areas; identifies and resolves complex multidimensional business problems; exercises delegated authority over planning, direction and timely execution for a functional area or program; establishes and maintains contacts with management levels within and outside the company and at government agencies and with industry experts in accomplishing function or program objectives.
• Provides leadership to managers and professional associates.
• Develops departmental plans, including business, production and/or organizational priorities.
• Professional Development Determines organizational development needs in line with business needs and strategic direction of departments; generates development strategies to achieve required change; monitors progress and evaluates business benefits achieved.
• Manage Internal/External Relationships Develops and maintains relationships with senior management at peer utilities, industry organizations, key customer groups and community/governmental organizations. Represents PGE and effectively communicates/negotiates on behalf of the company with all levels within these groups. Effectively addresses all service quality and reliability needs of industrial, commercial and residential customers as they relate to Power Delivery. Productively collaborates with various PGE departments and stakeholders, including, but not limited to, Grid Operations, Repair-Dispatch, Customer Service, Service & Design, PGE Safety, BCEM, T&D Engineering, Crew-Coordination, Wildfire, IT, Environmental, HR and Corporate Communications.

Requirements

• Advanced knowledge of federal and state laws relating to company practices and operations.
• Expert decision-making skills.
• Advanced knowledge of operations planning and budgeting processes.
• Demonstrates sound memory.
• Strong grasp of operations planning and budgeting process.
• Intermediate strategic organization skills.
• Strategic Mindset
• Ability to report to work and perform work during periods of severe inclement weather, storm or incident response.
• Ability to follow accuracy standards.
• Advanced ability to conceptualize technical management principles and apply them to actual situations.
• Ability to process new information to be applied consistently to work tasks.
• Strong understanding of T&D systems.
• Expert safety leadership skills.
• Proven skills in strategic planning, resource allocation, human resources management and leadership.
• Intermediate vision-creation skills.
• Expert knowledge of operational technologies applicable to the utility industry, including electrical distribution, transmission and generation principles.
• Ability to work on-call schedule.
• Up to 10 lb
• Expert ability to represent the corporate position to external entities.
• Ability to accept and demonstrate self-awareness when provided constructive feedback.
• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
• Ability to discern feedback and acknowledge ownership of areas of improvement.
• Ability to communicate and problem solve when under stress.
• Requires a bachelor’s degree in business administration, engineering or other related field or equivalent experience.
• Expert knowledge of company philosophy, policies, practices, goals and objectives.
• Advanced negotiation skills.
• Expert knowledge in outage restoration practices and procedures.
• Expert delegation skills.
• Ability to work long hours.
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
• Drives Vision and Purpose
• Expert knowledge of design and transmission and distribution operations.
• Ability to successfully collaborate with peers, managers and others within the organization.
• In-depth understanding of engineering and construction theory and principles with a focus on design and operational aspects of transmission and distribution systems.
• Expert business acumen.
• Experience in Line Operations Management.
• Advanced expertise in operational technologies applicable to the utility industry.
• Ability to follow through on decision-making tasks.
• Advanced knowledge of applicable labor contracts.
• Manages Ambiguity
• Ability to interact effectively and collaboratively within a team environment.
• Expert knowledge of the utility industry, including electrical distribution, transmission and generation facilities.
• Thorough comprehension of PGE’s philosophy, policies, practices, goals and objectives.
• Ability to respond and adapt to frequent change.
• Typically, 15 or more years of professional experience in a related field; management/supervisory experience required.
• Strong understanding of local and national electric code.
• Expert knowledge of electrical distribution, transmission and generation facilities.
• Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resources and modeling, leadership technique, production methods and coordination of people and resources.
• Expert analytical thinking skills.
• Advanced performance measurement and improvement skills.
• Ability to adhere to set response times, deadlines and time-sensitive tasks.
• Ability to work a variable schedule.
• Ability to work shift schedule.
• Expert knowledge of the utility industry and engineering and construction theory and principles.
• Requires a valid Driver’s License and a history of safe driving practices.
• Computer use (use computer regularly for entire work shift)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance