Front Desk Agent

Description

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Follows company procedures when handling cash and processing financial transactions
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues

Requirements

• Maintains predictable and reliable attendance
• 1+ years prior guest service experience required preferably in a hospitality setting
• Understands and follows the company guest service recovery program
• Excellent verbal communication skills needed
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Knowledgeable of hotel emergency procedures

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance