Manager, Digital Services

Description

This position oversees the integration of information infrastructure to client systems and leads product development and life cycle management for service offerings.

• Provides input into decisions impacting program outcomes and objectives, focusing on operational feasibility and delivery within defined frameworks.
• Manages contracts and maintains effective vendor relationships, ensuring service levels, performance, continuous improvement and integration of services.
• Engages stakeholders to build consensus on product requirements and delivery approaches, supporting organizational priorities.
• Applies and promotes the organization’s system development methodology within assigned projects and teams.
• Develops and streamlines various IT processes to support organizational efficiency.
• Identifies and communicates issues, resolutions, and risk mitigation strategies, escalating client concerns as necessary.
• Prepares system specifications and coordinates release management processes, ensuring alignment with established standards and timelines.
• Leads the implementation and ongoing maintenance of digital platforms, including setup, testing, configurations, and support activities.
• Provides guidance to staff on web services and digital content, including emerging technologies relevant to service delivery.
• Contributes to the development and monitoring of budgets related to digital products/platforms.
• Plans and monitors delivery of digital services within assigned areas, including websites and web services, ensuring effective support for organizational needs.
• Collaborates with service providers to ensure proper use of government technology stack in solutions and services.
• Contributes to IT change management activities by developing communication plans, training materials, and stakeholder engagement strategies to facilitate smooth adoption of new systems and processes.
• Supervises staff including directing and assignment of work and performance management, development and evaluation.
• Manages delivery and iteration of digital products, leveraging user data and feedback to inform improvements.

Requirements

• Strong problem-solving abilities.
• Bachelor’s degree or diploma in Computer Science, Information Technology, Engineering, or a related field or an equivalent combination of education and experience.
• Demonstrated ability to manage the delivery of digital service projects and to effectively manage multiple projects and priorities at the same time.
• Proven ability to deliver projects on time and on budget.
• Ability to build positive business relationships with staff and stakeholders.
• Thorough understanding of data processing and systems.
• Experience prioritizing product development and delivery plans to meet user and stakeholder needs.
• Strong organizational skills to perform and prioritize multiple tasks with attention to detail.
• Strong interpersonal, written and verbal communications skills.
• You must be legally authorized to work in Canada.
• Minimum of 5 years of experience as a progressive leader in Technology, Digital services area.
• An offer of employment is conditional upon the completion of an acceptable current criminal record check.

Benefits

The salary range for this position is $98,000 to $135,000. The final offer will be determined based on the successful candidate’s skills, experience, and internal equity considerations. Please note that the offer may fall anywhere within the posted range and is not necessarily at the top end.

• Extended health and dental benefits plus a $1000 Health Spending Account annually.
• Top-up allowance for maternity and parental leave.
• Transit subsidy program.
• TI Corp is dedicated to professionally growing staff and building internal capacity, through mentorship, active succession planning, learning and development financial assistance, and membership dues.
• Hybrid work arrangement with the ability to work from home two days a week following an orientation period.
• Free travel insurance for full-time employees.
• Vacation starts at five weeks and with an additional one day per year of service to a maximum of six weeks.
• We are part of the BC Public Sector Pension Plan – if you join us from other Public Service or Public Sector organizations who are part of this pension plan, your pension will continue seamlessly.

Training + Development

Interview process

Visa Sponsorship

Security clearance