Service Coordinator II - Energy Systems
Generac
Coordinate service calls, scheduling, contracts, and invoicing for Energy Systems
16 days ago ago
$25 - $35
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Fife, WA
Field
Company Size
9,239 Employees
Service Specialisms
Power Generation
Energy Storage
Backup Power Systems
Renewable Energy Solutions
Energy Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
job tracking
invoicing
preventative maintenance
contract processing
dispatch scheduling
on‑call
- Meet regularly with the service operations team to review priorities
- Track jobs through completion and ensure proper invoicing of completed work
- Schedule preventative maintenance and repairs with customers
- Provide support to other Service departmental roles as needed
- Manage open work orders, including updating customer portals as needed
- Process new contracts and renewals in the company’s electronic management system
- Create jobs, answer incoming service calls, and assist with technician scheduling & dispatching
- Provide guidance and mentorship to Service Coordinator I team members
- Participate in a rotating on-call schedule (every 4–5 weeks) to handle emergency calls
What you bring
diesel tech
business degree
microsoft office
sap
fieldservio
scheduling
- Experience in a dynamic, customer-focused environment with opportunities to expand your skills
- 4+ years of administrative experience in a service-related business
- Degree in Diesel Technology or related discipline
- 2 years of administrative experience in a service-related business
- Basic math skills for percentages, multipliers, sales tax, and totals on orders
- Ability to remain calm and effective under pressure
- Strong organizational and time management skills to prioritize tasks
- Bachelor’s degree in Business or related field
- Interpersonal skills to work collaboratively with both internal teams and external customers
- Ability to interpret schematic and service documentation
- 4+ years of scheduling field technicians and/or customer service
- Proficiency with Microsoft Office applications (Outlook, Word, Excel)
- Exposure to industry-leading tools, systems, and service practices
- Working knowledge of business enterprise systems (e.g., FieldServio, SAP)
- High School Diploma or GED
- Comprehensive Benefits: Health, dental, vision, 401(k), and more.
- Collaboration with a supportive team that values problem-solving, communication, and continuous improvement
- Product Discounts & Loan Programs: Perks that extend beyond the workplace.
- Culture of Celebration: Fun Days and employee engagement days
- The opportunity to play a critical role in supporting a growing service department
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$4.3B Revenue
Annual Income
The company generates over $4.3 billion in revenue annually.
80% US Share
Backup Power Dominance
The company dominates the backup power market, holding about 80% of the US share.
- It began by engineering affordable home standby generators and built its first engine tailored for generator use.
- Its portfolio spans portable units, residential standby systems, large commercial/industrial generators, light towers, power washers, battery storage, and smart-home energy devices.
- Typical projects include outfitting homes for outage resilience, powering construction sites with mobile generators, and deploying microgrid and natural gas generator solutions for commercial clients.
- Innovations include the PWRcell home energy storage line, integration of EV charging and remote monitoring via Mobile Link and Concerto software platforms.
- Generac Gives: a commitment to being a good neighbor and corporate citizen where employees live and work.
- Focus areas include education (especially STEM for underserved youth), first responders, disaster preparedness, veterans & military families, community volunteerism, energy conservation, and clean-energy education & innovation.
- Employee-enabled giving: all full-time employees receive volunteer time off and access to small grants for charities they're involved with.
- Hyper-local impact: philanthropic focus centered on locations where facilities and employees are based.
- Powering Up Education: employees engage in STEM outreach through classrooms, learning events, and facility tours.
- Generac Volunteers: organized teams participate in activities such as food sorting, shelter refurbishment, and STEM mentoring.
- Generac Community Spirit Awards: recognizing the most active volunteers during National Volunteer Appreciation Week.
$440 M investment
Solar + Battery Initiative
The company is investing up to $440 million in a Puerto Rico solar and battery initiative to power 40,000 homes.
$50 M awarded
Clean-Energy Microgrids
Received a $50 million award from the DOE's GRIP program to implement clean-energy microgrids at approximately 100 California water-utility sites, with at least 55% located in disadvantaged communities.
55% in disadvantaged communities
Clean-Energy Microgrids
Implementing clean-energy microgrids at 100 California water-utility sites, with a focus on serving at least 55% in disadvantaged communities.
409 kW solar
Net-Zero Microgrid
Supported a net-zero microgrid at Hotel Marcel, featuring a 409 kW solar installation and 1,012 kWh storage capacity.
- Partnership with DOE on Puerto Rico solar + battery initiative (up to $440 M investment for 40,000 homes)
- Awarded $50 M (via DOE GRIP) for clean-energy microgrids at ~100 California water-utility sites, at least 55% in disadvantaged communities
- Supported microgrid at Hotel Marcel (net-zero, 409 kW solar, 1,012 kWh storage)
- Distributing zero-emissions hydrogen fuel-cell generators in North America via partnership with EODev
- Generac Mobile® lighting towers reduce fuel consumption by up to 75% vs. traditional models via hybrid/battery and LED innovation
- Net-zero target not explicitly stated in publicly available sources
- The 2023 ESG report notes ESG integration but includes no specific DEI goals or gender breakdown.
- Public materials provide no data on female/male workforce percentages, leadership gender representation, diversity recruitment, or retention metrics.
- Neither generac.com nor LinkedIn pages disclose strategic DEI targets or outcomes.
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