IT Field Operations Specialist

Overview

Provide IT field operations support for smart building technologies across storage and residential sites.

Key Responsibilities

• site installations
• vendor coordination
• smart building
• isp management
• cabling standards
• process automation

Tasks

-Travel to storage sites and residential facilities as needed to assist in set-ups, installations, and acquisition related activities. -Lead remote coordination with contractors and vendors, including defining, costing, and managing performance-based Scopes of Work (SOWs). -Guide technical discussions and initiatives regarding ongoing projects within the IT Field Ops team to align with business goals. -Provide IT field operations support for self-storage-specific and residential smart building technologies including security cameras (Rhombus/Ring), network video recorders (NVR), firewalls, switches, and gate/access management systems (OTA/PTI , Davinci, SiteLink). -Manage site ISP (internet) installations and support telecom related issues with vendors in Canada (Rogers, Bell) and US (26+ providers such as Optimum, Verizon, Comcast, Starlink). -Partner with internal IT and business teams to resolve day-to-day technical issues and support seamless customer and resident experiences. -Develop and improve site standards for cabling, labeling, and other field install best practices. -Drive continuous improvement of through research, automation and implementation of innovative tools and processes. -Develop and maintain comprehensive support documentation and conduct user training to drive customer satisfaction.

Requirements

• cybersecurity
• itsm
• os support
• networking
• active directory
• remote access

What You Bring

-Knowledgeable in cybersecurity best practices including password policies, phishing prevention, and data privacy is an asset. -Professional, empathetic, and customer-focused approach to troubleshooting and support. -Familiar with IT service management systems for logging, tracking, and reporting service requests and incidents. -Skilled in supporting Windows, macOS and iOS operating systems used by field teams. -Strong troubleshooting skills across a range of hardware and software, including desktops, laptops, tablets, printers, mobile devices, cheque scanners, telecom systems, networks, cameras, access points, and POS systems. -Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN configuration. -Experience managing user accounts and access permissions using Active Directory. -Minimum of 8+ years in IT field operations, preferably within multi-site or customer-facing environments. -Proficient in remote access tools such as TeamViewer, Screen Connect, and Remote Desktop. -Proven ability to manage multiple priorities effectively in fast-paced, high-volume environments. -Excellent written and verbal communication skills with the ability to convey technical information to non-technical users effectively.

People Also Searched For

Benefits

-We are committed to a strong, safe work environment. -We provide a competitive compensation package composed of a group benefits plan, GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals. -With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make. -An employee centric culture with paid time off for employer supported volunteerism, maternity leave top-up, a generous awards and recognition program, discounted monthly rent in Avenue Living properties, and employee savings program through industry partnerships.

About Avenue Living

-Founded with the vision of building long-term wealth through real estate investments. -Specializes in the acquisition, management, and development of residential and commercial properties. -Focused on properties that provide stable income and significant appreciation potential. -Expert in managing diverse real estate assets, from multi-family buildings to commercial spaces. -Dedicated to enhancing value through proactive property management and strategic improvements. -Has a strong track record of growth, expanding its portfolio across multiple provinces in Canada. -Known for creating communities where residents and businesses thrive, not just spaces. -Maintains a long-term investment strategy to ensure steady returns for its stakeholders.

Sector Specialisms