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Account Manager
Fujitec Elevator (Us & Canada)
Develop and maintain customer relationships to meet annual revenue goals and bid/secure modernization jobs.
16d ago
$62,685 - $166,950
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Tukwila, WA
Field
Company Size
11,777 Employees
Service Specialisms
Elevator Installation
Elevator Maintenance
Escalator Installation
Escalator Maintenance
Modernization
Project Management
Engineering Services
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Role
What you would be doing
estimating software
proposal preparation
customer engagement
sales growth
service contracts
bidding packages
- Conduct customer follow-up on all proposals.
- Work in coordination with building managers and/or owners and other related contacts in the pre-bidding of modernization jobs, including building strong customer relationships and maintaining market awareness of projects and competitors.
- Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals.
- Prepare repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtain price estimates from suppliers and manually calculates, including reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
- Create quoting and bidding packages by obtaining blueprints of proposed modernization, including reviewing specs and labor with operations department for completeness and accuracy and ensuring that jobs will be profitable for the branch.
- Works with customers to find what they want, create solutions, and ensure a smooth sales process. A wide degree of creativity and latitude is expected.
- Manage service accounts by visiting customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants, including building relationships with any associated groups.
- Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
- Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
- Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
- Assist in A/R collection efforts to ensure prompt payment from customers
- Planning and Organizing
- Develop capital plans for customers to address their short- and long-term building needs.
- Coordinate submittal packages through the approval process and create change orders as requested.
- Utilize systems to perform various tracking functions.
- Visit project sites when necessary and work with operations department to ensure customer’s needs and deadlines are being met.
- Keep timely, well-organized records of sales activities including but not limited to proposals, bookings, losses and cancellations, using company-provided sales management software.
- Present bids to customers and explains cost factors, emphasizing characteristics such as construction, performance, durability, and appearance of equipment.
- Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements.
- Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate.
What you bring
technical knowledge
sales ability
bachelor's
3 years experience
local travel
driver's license
- Prolonged periods sitting at a desk and working on a computer.
- Local Travel Expectations: 60%
- Requires a valid driver’s license and a satisfactory Motor Vehicle Report.
- Technical Professional Knowledge
- Must be able to lift up to 20 pounds at times.
- Prolonged periods of standing and walking.
- Experience: Minimum 3 years in related
- Education: Bachelor’s in related
- Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project.
- Sales Ability
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
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Company
Overview
$1.5B Annual Revenue
Top Five Elevator Company
Globally recognized as one of the top five elevator companies, generating approximately $1.5 billion in revenue annually.
12,000 Units
Managed Systems
Maintains around 12,000 elevator units in North America, ensuring reliable service and quick response times.
2 Callbacks/Year
Service Reliability
Features a low callback rate of under two callbacks per unit annually, showcasing exceptional service reliability.
- Born in Japan in 1948 and expanding globally over decades, it became North America’s regional branch from the late 1970s.
- Operates across the US and Canada with sales, installation, service and modernization of elevators, escalators and moving walkways.
- Manufactures most critical components—including controllers and machines—across 11 facilities worldwide, including in Ohio.
- Offers new construction installations, system modernizations, destination dispatch systems and capital improvement work.
- Innovated world‑first elevator systems including micro‑computer controls (1978), AI‑based group management (1995), double‑deck FLEX‑DD and air‑purifying IONFUL systems.
- Maintains around 12,000 units in North America, managing about 65 units per route mechanic for fast response.
- Respecting people, technologies and products, we collaborate with people from nations around the world to develop beautiful and functional cities that meet the needs of a new age.
- Operating under the Japanese business principle of 'Sanpo Yoshi' – transactions that benefit the seller, the buyer and society at large.
- Pursuit of safety and security, human resources development, technology transfer, social contribution and environmental activities guided by our Management Philosophy.
46% Emission Reduction
Target by 2030
Committed to reducing Scope 1 and 2 greenhouse gas emissions by 46% compared to the 2019 base year.
10.8% COâ‚‚ Reduction
2023 Achievement
In Fiscal 2023, Scope 1 and 2 COâ‚‚ emissions decreased by 10.8% compared to the 2019 baseline.
29.5% Sales Intensity
2023 Improvement
Sales-volume intensity dropped by 29.5% to 10.3 tons per 100 million yen in Fiscal 2023.
- Committed to contributing to a decarbonized society; reducing power consumption of our products in line with ISO 14001-based environmental policy.
- Adoption of a TCFD‑compliant environmental strategy with Sustainability Committee overseeing climate risk and aligning with management plans.
- Committed to UN Global Compact since 2021, endorsing principles on human rights, labour, environment and anti‑corruption.
- is a UN Global Compact signatory endorsing its principles including elimination of discrimination in employment.
- No specific DEI targets or gender‑related statistics publicly disclosed for US & Canada operations.
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