Description
labor data
dashboard management
tool automation
process improvement
forecast coordination
stakeholder communication
As the Labor Program Manager, you will develop and manage the Recommended Labor dashboard, act as the authority for labor hour recommendations, and oversee the lifecycle of labor tools. You will collaborate with Service Events & Insights, product groups, and dealers to ensure accurate labor data and drive continuous improvement.
- Develop and maintain Caterpillar Recommended Labor and Rebuild labor data in collaboration with Service Events & Insights.
- Investigate and resolve discrepancies in labor hour analytics.
- Lead projects defining rebuild programs and associated labor requirements.
- Communicate effectively with stakeholders, peers, and dealer personnel.
- Evaluate processes and implement lean improvements.
- Drive process enhancements for labor development tools, including automation of labor time study data.
- Coordinate with Product Groups to ensure accurate labor time study forecasts.
- Serve as an internal and external labor subject matter expert.
- Continuously expand knowledge of Caterpillar’s product line.
- Technical consulting: provide technical or business guidance to internal and external clients.
- Customer focus: align decisions with customer needs and create customized solutions.
- Strategic thinking: apply big‑picture planning to identify key success factors.
Requirements
mechanical aptitude
cat machines
engine
sis
smcs
effective communication
Basic requirements include technical consulting skills, effective communication, a strong customer focus, and strategic thinking. Candidates should be able to provide guidance to internal and external clients, convey information clearly, align decisions with customer needs, and apply big‑picture planning to identify key success factors.
The position is onsite five days a week, does not provide visa sponsorship, and is subject to a pre‑employment drug screen. Caterpillar is an equal‑opportunity employer and encourages applicants of all ages, veterans, and individuals with disabilities to apply.
- Effective communications: transmit, receive, and interpret ideas and information accurately.
- Strong mechanical aptitude.
- Knowledge of Cat machines and engines (powertrain, hydraulic, electrical, cooling, fuel, brake, steering).
- Understanding of machine components such as engine, transmission, torque converter, driveline, axle, differential, final drive.
- Understanding of Caterpillar machine and engine parts product structure.
- Good understanding of Reuse & Salvage Guidelines.
- Experience leveraging Service Magazine Articles, Special Instructions, PIPs, PSPs.
- Experience with dealer service data, SMCS codes, and standard jobs.
- Experience reading and interpreting Caterpillar engineering prints.
- Experience with SIS, RWA, EDS, NPR, HVC.
- Accuracy and attention to detail.
- Analytical thinking.
- Decision making and critical thinking.
- Dealer quoting methodology.
- Knowledge of Caterpillar Upgrades & Retrofits and marketing with Cat Certified Rebuilds.
- Knowledge of Global Warranty and Cat Insurance Services products supporting Cat Certified Rebuilds.
Benefits
Caterpillar offers a competitive salary range of $112,710 – $169,060, comprehensive benefits, and opportunities for career development within a culture that values integrity, excellence, teamwork, commitment, and sustainability.
- Medical, dental, and vision benefits.
- Paid time off plan (Vacation, Holidays, Volunteer, etc.).
- 401(k) savings plans.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSAs).
- Health Lifestyle Programs.
- Employee Assistance Program.
- Voluntary Benefits and Employee Discounts.
- Career Development.
- Incentive bonus.
- Life Insurance.
- Parental leave.
- Tuition Reimbursement.
Training + Development
Information not given or found
