Westrac Cat
Authorised Cat dealer offering heavy mining & construction equipment plus full life‑cycle support.
6 hours ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Welshpool, Western Australia, Australia
Field
Company Size
4,500 Employees
Service Specialisms
Sector Specialisms
Description
workforce scheduling
technical guidance
customer liaison
job allocation
safety compliance
troubleshooting
The Fabrication Field Service Supervisor reports to the Area Manager and is based at the Welshpool Branch, joining WesTrac’s Fabrication Team on a full‑time basis. This position leads a team of Fly‑In‑Fly‑Out Boilermakers who support customer sites and WesTrac branches throughout Western Australia, ensuring safe, efficient, and high‑quality delivery of fabrication and welding services for Caterpillar earth‑moving equipment.
In this role you will oversee the coordination and planning of field service activities, provide technical support, and maintain strong relationships with customers and internal stakeholders. You are responsible for ensuring compliance with safety standards, managing workforce utilisation, and fostering a culture of continuous improvement across remote teams.
- Coordinate and schedule the FIFO Boilermaker workforce across WA customer sites and branches.
- Provide technical guidance on repairs, maintenance, and fabrication of Caterpillar earth‑moving equipment.
- Engage with customers to define work requirements, manage expectations, and ensure quality service delivery.
- Oversee job allocation, progress tracking, reporting, and workforce utilisation.
- Ensure compliance with safety standards, site entry requirements, and WesTrac procedures.
- Assist with troubleshooting, problem‑solving and escalation support for field service teams.
- Promote continuous improvement initiatives and a strong safety and quality culture.
- Maintain communication with leadership teams, planners, and site supervisors.
Requirements
boilermaker
leadership
problem‑solving
safety
independent
caterpillar
Ideal candidates are trade‑qualified Boilermakers or Fabricators with proven leadership experience in a field service environment. They must demonstrate strong communication and customer service skills, a commitment to safety and quality, excellent problem‑solving abilities, and the capacity to manage remote teams independently. Experience with Caterpillar equipment is desirable.
- Trade‑qualified Boilermaker or Fabricator.
- Proven leadership experience in a field service environment.
- Strong communication and customer service capabilities with a safety focus.
- Highly developed problem‑solving skills and ability to provide technical guidance.
- Ability to work independently and manage remote teams.
- Experience with Caterpillar earth‑moving equipment (desirable).
Benefits
The standard roster is Monday to Friday, working 10.5 hours each day, including a meal break.
WesTrac offers a comprehensive benefits package that includes paid parental and secondary carer leave, salary sacrificing, novated leasing, income protection insurance, and extensive retail discounts. Health and wellness support features BUPA discounts, a Fitness Passport for gym access, and an Employee Assistance Program. Employees also enjoy recognition awards, clear career progression pathways, training through the WesTrac Institute, and additional perks such as Emergency Services Leave and an Employee Share Purchase Plan.
- Paid Parental Leave, Secondary Carer Leave, salary sacrificing, novated leasing, and income protection insurance.
- Access to over 600 retail discounts, including major retailers such as Coles and Virgin.
- Health discounts with BUPA, Fitness Passport gym access, and Employee Assistance Program.
- Recognition awards, internal career progression, and training through the WesTrac Institute.
- Emergency Services Leave, Defence Force Reserves Leave, and Employee Share Purchase Plan opportunities.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
$2.45B Revenue
FY2018 Financial Performance
Generated over A$2.45 billion in revenue across operations spanning WA, NSW, and ACT.
100th Wheel Loader
Delivered in Sept 2023
Achieved the milestone of delivering the 100th Cat Next‑Gen medium wheel loader, demonstrating significant productivity improvements for clients.
20% Productivity
Gain for Clients
Cat Next‑Gen medium wheel loaders provide clients with productivity gains exceeding 20%, supported by advanced technology solutions.
46,000 Hours
Logged on Cat Machines
Some Cat machines in WA have logged 46,000 hours, showcasing WesTrac's commitment to durability and long‑haul support.
- Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse.
- Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings.
- Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment.
- Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems.
- Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring.
- Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.
Culture + Values
- Safety First: Ensuring the safety and wellbeing of our people is our highest priority.
- Customer Commitment: We work in partnership with our customers, understanding their needs and delivering innovative solutions.
- Integrity: We do what we say we will do, delivering on our promises with the highest standards of professionalism.
- Excellence: We strive for excellence in everything we do, continuously improving and striving for better outcomes.
- Collaboration: We value teamwork and encourage open, transparent communication across all levels of the business.
- Accountability: We take responsibility for our actions, holding ourselves accountable for the results we achieve.
Environment + Sustainability
2050 Target
Net Zero Emissions
Aims to achieve zero greenhouse gas emissions by 2050.
- Focuses on energy efficiency, waste reduction, and use of renewable resources.
- Implements programs to reduce fuel consumption and increase sustainable products/technologies.
- Supports customers with latest environmentally friendly technologies and solutions, such as electric and hybrid machinery.
Inclusion & Diversity
- Focused on creating an inclusive and diverse workforce where everyone has an opportunity to succeed.
- Has set clear targets to increase the representation of women in leadership roles.
- Promotes a culture of respect, aiming to provide equal opportunities for all employees regardless of background.