Service Manager – Melbourne Metro
Schindler Lifts Australia Pty Limited
monthly reporting
resource allocation
quality audits
site visits
budget management
customer experience
As the successful candidate, you play a crucial role in our business as you are often the first point of contact for our customers, to deliver responsive and high-quality services and solutions. You will also be responsible for providing coaching, mentoring and leadership to your team of service technicians driving open communication and a focus on a safety culture.
We have an opportunity has arisen for an experienced Service Manager to join our team based in Melbourne. Reporting directly to the area Operations Manager, you will have direct reports and P&L responsibilities. The role is a hybrid of office and site based as well as spending time in the field with technician direct reports and attending customer meetings. You will also be expected to carry out the monthly toolbox meetings and be responsible for driving consistent and reliable financial performance. The role will be managing the operations for our Melbourne Metro account.
- Provide Monthly reporting to the satisfaction of the Customer
- Monitor callback history and allocate resources to attend to sick lifts
- Allocate resources to attend to shutdowns
- Make regular audits to ensure the quality of maintenance.
- Set and attend team meetings.
- Identify & plan for Service training needs.
- Reconcile fulfilment of maintenance visits and act as required
- Visit the sites and record contact & other site details
- Improve operational budgets, including portfolio growth, material and labour cost control.
- Deliver outstanding Customer Experience
- Determine manpower capacity needed to service the contracted portfolio.
- Constantly analyse results & take effective remedial action quickly.
safety
forecasting
budgeting
contract admin
engineering
lift
- Strong awareness of safety ideally with a qualification
- Past experience forecasting, budgeting and contract administration
- Qualification in building, engineering, electrical or mechanical disciplines will be looked upon favourably
- Proven experience in driving business growth and minimizing labour costs
- Ideally past experience as a Maintenance/ Repairs/ Service Manager working in the Lift industry or within Fire, HVAC, Security or a similar industry.
- Strong organization and delegation skills, with proven ability to coordinate staff productivity.
- Based in Port Melbourne
- Exceptional communication skills
- Previous experience managing Field Technicians
At Schindler, we are all about our culture! We focus on supporting our employees to meet their full potential through careful selection and constant development to make them a leader in their area. You will have the opportunity to grow and develop both personally and professionally whilst working with a great bunch of people. We offer job stability to our employees as we focus on promoting from within and foresee a growth trajectory of our business in the coming years.
- Birthday day off!
- Access to discounted partner company offers.
- Funding for further educational support upon completion of 1 year of employment
- Competitive Package
- A leading player in the vertical transportation industry, offering lifts, escalators, and moving walkways.
- BUILT A SOLID REPUTATION FOR QUALITY AND INNOVATION IN URBAN MOBILITY SOLUTIONS OVER SEVERAL DECADES.
- Delivers customized solutions for both large-scale commercial properties and residential developments.
- Recognized for its commitment to safety, reliability, and sustainability in providing transportation systems for both new and existing buildings.
- Integral to high-rise projects, often providing seamless movement between floors in iconic Australian skylines.
- Completed a notable project transforming transportation within some of Australia's largest and most complex buildings, offering both technical innovation and user-centered design.
- Serves a wide array of sectors, including residential, commercial, and transportation, making it a go-to partner for vertical mobility solutions.
- Customer Orientation: Always putting the customer at the center of what we do.
- Innovation: Continuously striving to improve and innovate in every aspect of our work.
- Integrity: Operating with honesty, transparency, and accountability in everything we do.
- Collaboration: Working together as a team to achieve shared goals and solve challenges.
- Excellence: Committing to the highest standards in products, services, and safety.
- Sustainability: Emphasizing environmental responsibility in our operations and products.
2050
Net-Zero Emissions Target
The company aims to achieve net-zero emissions by this future year through comprehensive sustainability initiatives.
- Focus on reducing energy consumption, improving operational efficiency, and developing eco-friendly products.
- Ongoing efforts to reduce carbon footprint across all stages of product life cycle.
- Development of energy-efficient elevators and escalators to minimize environmental impact.
- Implementation of sustainable practices in the company’s supply chain and operations.
- Committed to fostering a diverse and inclusive workplace.
- Supports gender diversity with initiatives to promote female leadership in traditionally male-dominated roles.
- Committed to ensuring equal opportunities and creating an environment where everyone can thrive.
- Gender diversity goals include increasing the percentage of women in leadership roles.
- Regularly reviews and adjusts policies to promote inclusive hiring and retention strategies.
