Helpdesk Executive at Jll in Chennai, Tamil Nadu, India | Kablio

Role

Description

complaint management

emergency response

feedback surveys

inventory management

register updates

event management

Cooperate, coordinate and communicate with other departments to ensure good customer experience and share feedback for service improvement.
Take ownership of requests or complaints and ensure they are handled effectively within TAT.
Conduct daily rounds of the premises and report any lapses or observations to the relevant team.
Conduct timely customer feedback surveys and share reports with client/management.
Respond to emergency situations per JLL policies and contact appropriate authorities when needed.
Nominate and attend training programs at the site or JLL office.
Address concerns by daily checking mails for priority requests.
Receive calls and emails from clients.
Ensure closure of complaints through proper communication to stakeholders.
Assist with filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboards, etc.
Update the handover/takeover register before end of shift for all completed or pending tasks.
Manage and participate in events, oversee general maintenance, and handle guest interactions.

Requirements

hospitality

presentable

lost & found

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Maintain a hospitality outlook and always appear presentable.
Be familiar with lost and found procedures.

Benefits

At JLL, we give you the opportunity, knowledge, and tools to own your success because we value what makes each of us unique. We help our people thrive, grow meaningful careers, and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL) has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential, and retail properties. As a Fortune 500® company operating in over 80 countries, our employees combine a global platform with local expertise.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$20+ billion revenue

Annual Revenue

JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.

Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Culture + Values

Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities

Environment + Sustainability

Net Zero 2040

Carbon Target

Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.

50% by 2030

Emission Goal

Reducing carbon emissions from managed buildings by 50% by 2030.

10% by 2025

Water Efficiency

Aiming for a 10% reduction in water usage per square foot by 2025.

100% Renewable

Energy Source

Targeting 100% of energy from renewable sources for managed properties by 2030.

Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use

Inclusion & Diversity

40% Gender Representation

Target for Senior Leadership

Aim to achieve 40% gender representation in senior leadership roles by 2025.

35% Women in Workforce

Global Workforce Composition

Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.

Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.

Articles

JLL Careers

JLL Projects

JLL Newsroom

Role

Description

complaint management

emergency response

feedback surveys

inventory management

register updates

event management

Cooperate, coordinate and communicate with other departments to ensure good customer experience and share feedback for service improvement.
Take ownership of requests or complaints and ensure they are handled effectively within TAT.
Conduct daily rounds of the premises and report any lapses or observations to the relevant team.
Conduct timely customer feedback surveys and share reports with client/management.
Respond to emergency situations per JLL policies and contact appropriate authorities when needed.
Nominate and attend training programs at the site or JLL office.
Address concerns by daily checking mails for priority requests.
Receive calls and emails from clients.
Ensure closure of complaints through proper communication to stakeholders.
Assist with filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboards, etc.
Update the handover/takeover register before end of shift for all completed or pending tasks.
Manage and participate in events, oversee general maintenance, and handle guest interactions.

Requirements

hospitality

presentable

lost & found

Maintain a hospitality outlook and always appear presentable.
Be familiar with lost and found procedures.

Benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$20+ billion revenue

Annual Revenue

JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.

Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Culture + Values

Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities

Environment + Sustainability

Net Zero 2040

Carbon Target

Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.

50% by 2030

Emission Goal

Reducing carbon emissions from managed buildings by 50% by 2030.

10% by 2025

Water Efficiency

Aiming for a 10% reduction in water usage per square foot by 2025.

100% Renewable

Energy Source

Targeting 100% of energy from renewable sources for managed properties by 2030.

Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use

Inclusion & Diversity

40% Gender Representation

Target for Senior Leadership

Aim to achieve 40% gender representation in senior leadership roles by 2025.

35% Women in Workforce

Global Workforce Composition

Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.

Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.

Articles

JLL Careers

JLL Projects

JLL Newsroom