Service Account Coordinator - HVAC

Description

• Track open orders to ensure completeness in a prompt manner.
• Process new orders based on customer requests.
• Use a computerized system for tracking, information gathering and/or troubleshooting.
• Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.
• Check pricing and verify availability.
• Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.

Requirements

• Requires ability to navigate a computerized data entry system or other relevant applications.
• Must be able to work in a fast-paced goal-oriented environment.
• Able to handle multiple tasks, stay organized, and focused on details. Requires limited knowledge of the organization, products, and/or services.
• Excellent written and verbal communication skills, including effective listening skills.
• Ability to learn and understand technical terminology.
• Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance