Concierge I (The Seasons)

Description

• Serve as the central communication point for resident inquiries and assistance requests
• Oversee guest suite check-ins and check-outs
• Maintain coffee stations—cleaning, restocking, and ensuring presentation standards
• Greet residents, guests, and vendors with warmth, professionalism, and attention to detail
• Handle lockouts, key tracking, and visitor access per community policy
• Respond to and document after-hours escalations, directing issues to the proper channels (e.g., emergency maintenance, leasing, management)
• Maintain accurate logs, reports, and documentation of daily activities
• Collaborate with property management, maintenance, and resident services teams to ensure a seamless resident experience
• Manage guest parking reservations and monitor usage
• Monitor and maintain an organized, welcoming front desk and lobby environment
• Monitor security cameras and promptly escalate safety or policy concerns
• Perform building opening and closing procedures, including unlocking/locking designated entry points and securing leasing offices after hours
• Manage package deliveries, shipping, and package room organization
• Coordinate elevator reservations and after-hours move-ins
• Assist with vendor check-ins, deliveries, and service coordination

Requirements

• 1+ years of customer service experience, ideally in hospitality or luxury residential settings
• High ethical standards and sound judgment
• Reliable, detail-oriented, and able to maintain confidentiality
• Headspace App*
• Familiarity with Yardi, Building Link or similar platforms is a plus
• High School Diploma or equivalent
• Strong communication, organization, and multitasking skills

Benefits

• Fitness Classes*
• Auto & Home Owners Insurance
• 401k with company match
• Basic Life & AD&D Insurance*
• This position is paid an hourly rate.
• Parental Leave – 4 weeks*
• Pet Insurance
• Company Paid
• Critical Care Plan
• Residential Rent Discount at our Luxury Lifestyle Communities
• Unparalleled amenities and wellness-focused living.
• Short & Long-Term Disability Insurance*
• Wellness Incentives*
• Family Caregiving Concierge Service*
• Employee Referral Bonus*
• Medical, Dental, & Vision
• Employee Assistance Program (EAP)*
• Potential additional compensation includes commission and annual bonus
• Voluntary Life Insurance
• Premier locations in Denver’s most vibrant neighborhoods.
• Identity Theft Plan
• Recognition Program*
• Distinct lifestyle offerings that cater to modern urban dwellers.
• Hospital Indemnity Plan
• Group Accident Plan
• Sick Leave*
• Maternity Leave – 8 weeks*
• Vacation Time on a Schedule According to Tenure*
• 10 Holidays Per Year*
• Health Savings Account (HSA)

Training + Development

Interview process

Visa Sponsorship

Security clearance