Liaison Officer

• Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
• Responsible for supporting site or contract with liaison between customers, clients and wider community
• Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
• Carry out face to face site visits with client and customers
• Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required.
• Dealing with complaints and resolving concerns in a positive manner
• Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
• Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do
• Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts

Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in tenanted Social Housing Properties delivering both internal and external redecoration, external fencing/paving and sustainability works

Based: Birmingham office working on Site around West Midlands and surrounding areas- Typically working 37.5 hours per weeks Monday to Friday

Previous working experience as a Contract/Resident/Tenant Liaison Office working on Tenanted internal and external refurbishment works in Social Housing preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed

• Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
• Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.

• We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….
• Car Allowance or Fleet Van
• 27 Days Hols & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Attractive salary & benefits to suit you