Service Coordinator - Norfolk Crossing
Liberty Military Housing
Coordinate resident move-ins/outs, schedule maintenance, inspections, and vendor services.
16 days ago ago
$20 - $23
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Norfolk, VA
Field
Company Size
2,000 Employees
Service Specialisms
Property Management
Residential Leasing
Real Estate Development
Military Housing
Sector Specialisms
Residential
Military Housing
Multifamily Housing
Property Management
Community Development
Government Housing Partnership
Supportive Housing Services
Employee-owned Housing Services
Role
What you would be doing
vendor scheduling
purchase orders
work orders
home inspections
system logs
data entry
- Assist with the ordering and scheduling of vendor services.
- Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.
- Assist with the closing of work orders/tickets once work is completed.
- Address and follow up on customer service concerns from Satisfacts survey.
- Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
- Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).
- Provide residents with any charges related to move out/final inspection results.
- Generate work orders for make readies and other maintenance service requests.
- Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.
- Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
- Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
- Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.
- Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
- Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
- Operate a company or personal vehicle to travel to various locations for work purposes.
- Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
What you bring
microsoft office
yardi
payscan
driver's license
property management
osha
- Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
- Ability to travel to other regional locations for work, training, meetings and other work-related activities.
- Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
- Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart.
- Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
- Must possess a positive and professional demeanor in all interactions, under all circumstances.
- 1-2 years’ experience in residential property management or customer service role preferred.
- Strong service and interpersonal skills.
- Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
- Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
- Knowledge of OSHA laws and regulations.
- Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
- May require use of a personal/company vehicle or electrical cart.
- Medical/Dental/Vision Insurance*
- Medical/Dental/Vision insurance eligible after 30 days of full-time employment.
- Incentive Bonus Program
- 40 hours Paid Sick Leave per year**
- 10 Paid holidays per year
- Employee Stock Ownership plan
- 80 hours Paid Vacation per year**
- Life and AD&D Insurance
- 401k Retirement Plan w/company match
- Vacation and sick time are based on the employee's hire date.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
40,000 homes
Homes Managed
The company manages a extensive network of residential properties across various military installations, providing modern and comfortable living spaces.
40 Installations
Military Installations Covered
Liberty Military Housing operates across multiple locations, ensuring a wide geographic reach to support service members nationwide.
- Focused on providing safe, comfortable, and sustainable housing for service members and their families.
- The company plays a vital role in supporting military readiness by ensuring that service members can focus on their missions without housing worries.
- A leader in military housing, Liberty Military Housing is known for its responsive customer service and community-focused approach.
100% ESOP model
Employee Ownership
The company operates under a 100% Employee Stock Ownership Plan (ESOP) model, making it the first and largest in the industry.
150+ hours annually
Professional Development
Employees receive over 150 hours of professional development opportunities each year.
- employee-owned (first and largest in industry)
- balance
- commitment
- integrity
- respect
- empowerment
- communication
- camaderie and collaboration
- proactive, solution-oriented mindset
- empathy in serving residents and colleagues
2,000 lbs
Community Food Donation Drive
The community contributed significantly to alleviating food insecurity through a collaborative effort.
$120M
Community Upgrades Investment
Funds were allocated to modernize local infrastructure with energy-efficient solutions.
- Active participation in the DoD’s Resident Energy Conservation Program (RECP) to optimize energy usage.
- Support for reducing reliance on foreign oil through energy conservation initiatives.
- Reinvestment of RECP savings into communal spaces such as homes, playgrounds, and centers.
- No current public targets for achieving net-zero emissions or carbon reduction.
- No DEI strategy or gender statistics publicly disclosed
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