Service Engineer, Industrial Fluid

Description

The Service Engineer will deliver the highest standard of after-sales support to our customers and partners by combining strong technical expertise with excellent customer service skills. They will collaborate closely with our design engineers, quality engineers, and field services administration team to help achieve the business objectives of both the company and its customers.

This newly created hybrid role involves producing high-pressure fluid builds at our Manchester facility, as well as supporting maintenance contracts for customers across the UK. Occasional overseas travel and support may also be required.

• Adhere to ISO 9001 and ISO 14001 standards at all times.
• Collaborate with the technical team to conduct onsite evaluations for maintenance or service contracts.
• Identify opportunities to improve products, services, or working practices.
• Proactively communicate and collaborate with team members across departments to ensure excellent customer service and the achievement of business objectives.
• Assist in preparing site risk assessments and method statements.
• Provide sales support assistance as required.
• Assemble positive displacement pumping systems in line with customer requirements.
• Maintain up-to-date knowledge of the company’s product range to promote alternative equipment or services where appropriate and to identify additional onsite opportunities.
• Complete accurate, concise onsite work reports and ensure all associated documentation is completed correctly and on time.
• Maintain full awareness of and adherence to safe working practices in accordance with current health and safety legislation.
• Actively develop skills and technical knowledge through on-the-job and off-the-job training.
• Install, commission, repair, overhaul, and service company products, ensuring work quality meets or exceeds agreed standards.
• Produce clear internal reports relating to product failures and onsite work carried out.
• Assemble fluid and gas systems to fulfil customer orders.
• Deliver exceptional customer service by understanding individual customer needs and providing proactive, efficient, and effective support.
• Produce detailed strip-down reports to support the preparation of customer repair quotations.
• Support the engineering team with new product development, including build and testing activities.
• Assist in the ongoing development of work instructions and standard operating procedures.

Requirements

Technical Knowledge

Technical Skills

Soft Skills

• Excellent customer service skills.
• A clean driving licence is essential.
• Strong communication skills.
• GCSE qualifications (A–C), A Levels, or an Apprenticeship qualification/HNC.
• Ability to work with minimal supervision in the field.
• PC literate in Microsoft Suite.
• Proven site experience and prior experience working in heavy industry.
• Good knowledge of reciprocating pumps and controls (preferred).
• Experience in mechanical and electrical engineering.
• Substantial relevant work experience in a similar field.
• Ability to write clear, accurate, and legible reports and paperwork.

Benefits

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

Training + Development

Interview process

Visa Sponsorship

Security clearance