Multi-Site Community Manager

Description

• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Updates make-ready board indicating vacancy status on a daily basis. Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a weekly and monthly basis.
• Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.
• Reviews all notices to vacate to determine the cause of the move-out.
• Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.
• Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
• Conducts on-going training with office staff; e.g., marketing activities, leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis. Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team.
• Conduct all business in accordance with Company policies and procedures.
• Hires, trains, empowers, motivates, supervises, disciplines (including appropriate documentation) and terminates all on-site staff, as needed and under the advice and approval of leadership and Human Resources, in order to achieve other operational of assigned property. This includes new employee orientation, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.
• Attends scheduled corporate management meetings, usually held on a quarterly basis.
• Performs duties under pressure and meets multiple and competing deadlines.
• Responsible for office opening on schedule, condition of office and model apartments.
• Is responsible for inspections with residents of move-in/move-outs.
• Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions. Welcomes and shows property to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork.
• Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
• Community Manager completes any pertinent safety checklists with maintenance staff. Insures property has a monthly safety meeting.
• Responsible for staying within the established budget guidelines.
• Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
• Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.
• Assist in the formulation of budgets.
• Ensures all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made immediately and reported in the appropriate systems.
• Prepare for audits and complete annual reporting.
• Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements.
• Monitors all maintenance activities.

Requirements

• Experience in daily pricing and ever changing market demands/trends
• Proficient in Microsoft Word, Outlook and Excel.
• Understanding the basic functions of a property budget, property management accounting and expense control.
• Strong time management, organizational and prioritization skills.
• Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs
• Understanding of industry terms and their meaning.
• Must be able to work in a fast-paced and customer service oriented environment.
• A history of accuracy in reporting and overseeing a budget
• This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 60% of time is spent on feet and 40% spent sitting at desk.
• Maintains positive customer service attitude.
• Experience with Yardi/CRM and On-Site preferred
• 6+ months supervisory experience, with demonstrated, strong leadership skills
• Exercises strong problem-solving skills.
• Detail oriented with the ability to provide accurate and timely reports.
• Cocaine Metabolites
• MFTE Program Experience Preferred; delete if not applicable
• Phencyclidine ("PCP")
• Respects and understands diverse cultural and socio-economic backgrounds.
• Amphetamines including Methamphetamine
• Opiates including Codeine and Morphine
• Works as part of a team, delegates effectively, as well as works independently.
• High School Diploma or equivalent preferred
• Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
• Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Strong attention on resident retention.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation
• 3+ years of experience in property management or equivalent experience to demonstrate proficiency
• Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
• Constant need to type, write, & grasp (working at a computer and answering phones)
• Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
• Certified Apartment Manager (CAM) preferred
• Become familiar with and responsible for all Thrive and any property specific policies on Water Intrusion, AMG (apparent mold growth) or other health or building safety programs.

Benefits

• Parking & Transit Commuter Benefits
• Leasing & Renewal Commission eligible
• Pet Insurance discounts
• Fully covered life insurance policy for associates with supplemental life insurance options
• Training opportunities and career progression/growth plans
• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Annual professional development reimbursement
• Fully covered Long-term disability insurance for associates
• Company-wide parties and events
• 24/7 Everyday Assistance Program (EAP)
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Employer matched 401k retirement plan
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Bonus Potential

Training + Development

Interview process

Visa Sponsorship

Security clearance