Resident Services Assistant - Riverside Plaza

Description

• Reports emergencies, damages, loitering, vandalism and any unusual activities to RSO Coordinator.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Monitors and facilitates traffic on elevators, hallways and property's interior and exterior common areas during high volume periods.
• Attends all required department and company meetings.
• Gains trust and confidence of internal and external customers.
• Distributes flyers and notices door to door as necessary.
• Educates residents regarding use of property equipment such as elevators, laundry equipment, parking passes, fobs, trash shoots, etc.
• Maintains a clean and safe work environment, follows all procedures for client and employee incidents and is knowledgeable for hotel emergency procedures.
• Establishes and maintains effective business relationships.
• Educates residents on policies and procedures and positive community citizenship. Reports hazards, unusual or suspicious circumstances to Resident Services Coordinator for follow-up actions.
• Provides RSO Management with feedback on resident concerns and suggestions.
• Complies with Sherman Associates Inc, policies and procedures.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Complies with all Fair Housing and Americans with Disabilities (ADA) laws.
• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures.
• Ensures compliance with federal, state and local laws regarding health and safety services.

Requirements

• Knowledge and ability to work with diverse economic, racial, and cultural populations.
• Skill in both verbal and written communication.
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day.
• Ability to work in a team-based environment
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment, quiet to moderate noise level.
• Skill in dealing courteously with public.
• Proficiency (verbal) in the following languages: Oromo, Somali and Amharic
• Knowledge of safety and security processes and procedures.
• Skill in observing situations and decision making.
• Military, law enforcement, or related private security experience
• High school diploma or equivalent (GED) Preferred
• Knowledge of first aid and CPR, or willingness to obtain.
• Ability to maintain confidentiality and professionalism.
• Ability to respond to emergency situations in a calm, professional manner to internal and external customers.
• Must be able to stand at a desk for up to 8-hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Law enforcement/security background or equivalent experience preferred.
• Available to work emergency on-call shifts.
• Practices active listening and responds in a professional and timely manner.
• Customer service background preferred.
• Proven discretionary judgment with ability to resolve both routine and non-routine conflict issues.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Communicates effectively both verbally and in writing.

Benefits

• This is a part-time, temporary opportunity, expected to go into Q3 or Q4 of 2026.
• As a part-time employee, you are ineligible to participate in the company sponsored medical, dental or supplemental benefit programs. You may be eligible for coverage through state or government assistance programs.
• As a part-time employee, you are not eligible to accrue PTO.
• Sherman Associates provides Sick & Safe Time in accordance with Minnesota Law the respective Bloomington, Duluth, Minneapolis, and St. Paul ordinances. Sick and safe time accrues at a rate of one hour for every thirty hours worked. Sick and safe time includes illness or injury, medical treatment or preventative care, domestic or sexual assault, and care of a family member.
• You may be eligible to participate in the Employee 401k Savings Plan the first of the month following ninety days of employment if you are at least 21 years of age.

Training + Development

Interview process

Visa Sponsorship

Security clearance