Avalonbay Communities
Develops, redevelops, acquires, and manages high-quality apartment communities in the U.S.
3 hours ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
United States
Onsite
Company Size
3,000 Employees
Service Specialisms
Sector Specialisms
Description
front desk
customer service
foot traffic
resident programs
move‑ins
move‑outs
The Concierge serves as the face of AvalonBay, welcoming prospects and residents at the front desk and ensuring a luxury‑living experience. Responsibilities include monitoring foot traffic, delivering top‑notch customer service, implementing resident‑satisfaction programs, and collaborating with leasing and maintenance teams to streamline move‑ins, move‑outs, and daily interactions.
Requirements
microsoft office
high school
1+ year
customer service
communication
time management
- Ability to tackle new problems and see them through, demonstrating follow‑through and resident care.
- Strong communication skills, both in‑person and over the phone, with well‑developed writing and speaking abilities.
- Effective time management, juggling multiple tasks and time‑sensitive requests while staying composed and positive.
- Patience and poise when handling difficult situations, delivering high‑level customer service to residents, vendors, and prospects.
- Strong organization skills for handling phone messages, resident packages, and maintenance requests efficiently.
- High School diploma or GED required.
- At least one year of related experience in a hotel, retail, or restaurant setting (preferred).
- Proficiency with administrative software and the Microsoft Office Suite.
- Ability to walk the property and handle packages or deliveries.
Benefits
The role operates Monday‑Friday from 4 pm to 12 am, offering a schedule that can complement other work commitments and provide valuable hospitality industry experience.
AvalonBay supports its associates with comprehensive benefits such as health, dental, vision, 401(k) match, paid vacation, tuition reimbursement, an employee stock purchase plan, and a 20 % discount on apartment homes. The company also promotes growth through internal promotion, offers a recognition program for outstanding performance, and fosters a culture grounded in integrity, caring, and continuous improvement.
Founded in 1993, AvalonBay has a proven track record of serving residents and expanding communities in top U.S. markets. Candidates who thrive on responsibility, leadership, and elevating customer standards are encouraged to apply and join a team that offers competitive compensation and benefits.
Training + Development
Interview process
Visa Sponsorship
Security clearance
- avalonbay will consider applicants with criminal histories in accordance with legal requirements.
Overview
1978 Founded
Year Established
The year AvalonBay Communities was established as a leading developer and operator of residential communities.
- Focused on creating high-quality apartments that blend functionality, style, and sustainability.
- The company owns and operates a vast portfolio of properties across the U.S., with a strong presence in urban and suburban markets.
- Specializes in both development and redevelopment, ensuring properties remain relevant in a dynamic real estate landscape.
- Projects range from ground-up construction of new communities to the revitalization of existing buildings.
- The company is a pioneer in designing communities that cater to modern living, often featuring amenities like fitness centers, communal spaces, and eco-friendly designs.
- Known for strong financial performance, AvalonBay is consistently recognized as a leader in the real estate sector.
- They actively invest in enhancing residents' quality of life while maximizing operational efficiencies through technology.
- The company’s distinctive approach to apartment living and property management has earned it numerous industry accolades.
Culture + Values
- Integrity
- Respect
- Collaboration
- Innovation
- Excellence
Environment + Sustainability
2050 Net Zero
Carbon Emissions Target
Aiming to achieve net zero carbon emissions by 2050 through comprehensive sustainability initiatives.
- Committed to reducing energy consumption and water usage in properties.
- Utilizes energy-efficient technologies such as LED lighting, smart thermostats, and high-performance HVAC systems.
- Focuses on continuous improvements in building sustainability performance, particularly through LEED certification efforts.
- Partners with organizations that support renewable energy initiatives.
Inclusion & Diversity
- Dedicated to building an inclusive and diverse workplace.
- Committed to gender parity in hiring, particularly focusing on women in leadership roles.
- Launched employee resource groups for women, LGBTQ+, and other underrepresented communities.
- Conducts regular employee engagement surveys to monitor progress in diversity and inclusion initiatives.
- Committed to implementing diverse recruitment practices to ensure fair and equitable hiring processes.