Field Quality Manager

Description

• Promotes a culture of quality and safety, ensuring all field teams follow training and compliance requirements
• Monitor field work for preventive and corrective maintenance tasks, ensuring accuracy in scheduling and documentation
• Communicates regularly with supervisors and team members, sharing updates and helping ensure consistent alignment with project goals
• Identifies opportunities to save costs, streamline tasks, and improve daily operations through teamwork and attention to detail
• Provides operational support to field teams to assist in meeting performance goals and ensure adherence to regulatory and safety standards
• Assists in updating procedures and documentation to reflect process changes, regulatory updates, or customer requirements
• Compiles and organizes data from field teams and customer reports to support performance tracking and improvement efforts
• Prepares and delivers basic reports and presentations for internal meetings, summarizing performance data and progress updates
• Acts as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues
• Assists field support staff with ticket tracking, customer communication, and issue escalation to help meet service-level goals
• Maintains organized records and clear communication, supporting accurate documentation and consistent workflow management
• Participates in meetings with customers, stakeholders, and internal staff to provide updates, take notes, and follow up on assigned action items
• Uses maintenance tracking systems (EAM/CMMS) to create and update work orders, verify data accuracy, and report discrepancies
• Maintains compliance with contract and quality requirements through documentation reviews and field audits
• Drive continuous improvement efforts by identifying process gaps and suggesting practical solutions to improve efficiency
• Collects and reviews data to identify potential issues or trends and assists in preparing reports for management review

Requirements

• Immediate vesting
• Ability to obtain and maintain Public Trust clearance
• Bachelor's degree or equivalent experience in relevant field
• Ability to travel up to 75%
• Experience managing regionally based equipment maintenance operations
• Demonstrates reliability and focus under pressure, maintaining accuracy while meeting tight deadlines and shifting priorities
• 5+ years of experience in Field Management, Logistics, or Data Analytics
• Proficiency with Microsoft Office Suite

Benefits

• Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines)
• Holidays - 11 paid holidays per year
• Employee Assistance Program
• Eligibility for an employer match
• 401k plan with Roth option
• Company-paid Life & AD&D insurance plan
• Paid time off
• Life & AD&D Insurance for employee, spouse, and children
• Company-paid training and development program
• Short-term and long-term disability (per plan guidelines)
• Pet Insurance
• Voluntary benefits include:
• Legal Shield and Identity Theft protection plans
• Comprehensive medical, dental, and vision plans
• Wellness Resources

Training + Development

Interview process

Visa Sponsorship

Security clearance