Description

The HVAC Service Manager leads staff who install, repair, and maintain heating and air‑conditioning systems in commercial buildings. The manager works directly with technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals. As a senior company representative, they communicate with customers, vendors, and suppliers to convey job status and requirements.

In this role the manager oversees all Operations Department personnel, sets priorities, conducts meetings, evaluates performance, and assigns work to achieve effective production. They schedule and support field technicians, evaluate workloads, ensure quality and safety standards, manage payroll, training, budgets, and vehicle maintenance, and coordinate larger installations and projects. Regular collaboration with dispatch and other department managers helps maintain profitability and efficient operations.

• Manage and develop field and office staff, including hiring, termination, priority setting, meetings, performance evaluation, and work assignments.
• Ensure compliance with all company policies and procedures.
• Schedule, direct, and provide technical support to field technicians to meet service demands and customer expectations.
• Evaluate technician workloads and schedule service work to maximize manpower utilization.
• Coordinate with dispatch to schedule technicians based on skill level, efficiency, and training needs.
• Assess technician work quality against standards, techniques, and safety requirements, recommending improvements.
• Review and approve weekly payroll for hourly technicians and non‑exempt office staff.
• Establish and maintain a regular training program on latest techniques and safety procedures.
• Ensure all jobs are performed safely, effectively, and profitably.
• Order and deliver equipment and materials promptly for scheduled jobs.
• Communicate with vendors regarding product warranties, recalls, and operational issues.
• Develop and monitor budgets, goals, and objectives to achieve departmental profitability.
• Perform daily service order audits and review customer billing to ensure timely cash flow.
• Meet regularly with dispatch to discuss job details, estimated completion times, labor hours, and material usage.
• Oversee service vehicle maintenance and usage according to company policy.
• Manage large installations, start‑ups, and commissioning projects, coordinating technicians and subcontractors and completing pre‑start inspections and turnover.
• Collaborate with other department managers to meet company goals and objectives.
• Perform additional tasks as required to maintain efficient department operations.
• Maintain a clean, neat, professional appearance and instill pride of workmanship.

Requirements

The position requires strong customer service, sales, and leadership abilities, at least five years of HVAC management experience, and relevant post‑secondary education. Candidates must possess in‑depth HVAC knowledge, technical aptitude with local codes, excellent communication and conflict‑management skills, and be detail‑oriented with solid computer proficiency. A clean professional appearance, valid driver’s license, and willingness to work non‑standard schedules are also required; the company offers a comprehensive benefits package.

• Provide excellent customer service and sales skills.
• Possess at least five years of HVAC management experience or an equivalent education‑experience blend.
• Have post‑high‑school education from college, trade school, or military.
• Demonstrate in‑depth knowledge of HVAC and refrigeration systems.
• Ability to read, interpret, and train on manuals, schematics, and control circuits.
• Exhibit technical aptitude with knowledge of local codes and resourceful problem‑solving.
• Exhibit strong leadership to boost team productivity and work standards.
• Possess excellent verbal and written communication and conflict‑management abilities.
• Be detail‑oriented, highly organized, and capable of handling multiple tasks.
• Have good computer skills with proficiency in MS Word, Excel, Outlook, and general software.
• Hold a valid driver’s license with a clean driving record and background.
• Willingness to work non‑standard schedules, including nights, weekends, and holidays.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance