Service Maintenance Technician II at The Community Builders, Inc. in Holyoke, MA | Kablio

Role

Description

repair services

preventive maintenance

vendor management

service requests

inventory management

grounds maintenance

Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
Frequently moves equipment weighing up to 50 pounds across sites.
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare and make repairs for REAC/HQS inspections and audits.
Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I
Occasionally ascends/descends a ladder to service the lights and ceiling fans.
Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
Prepare and perform repairs to vacant apartments to be ready for new resident move-ins

Requirements

osha

hvac

reac

3 years

customer service

ppe

Available for weekend work, on-call rotation and emergency service call duties.
Basic skills with computer and hand held devices
Constantly works in outdoor weather conditions.
Strong attention to detail, organizational, time-management and problem solving skills.
Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
Knowledge of Federal Fair Housing Laws & Guidelines a plus.
Superior customer service skills including the ability to manage difficult customers and/or situations.
REAC/HQS experience preferred
Minimum of 3 years of advanced hands-on repair experience in two or more building trades
Valid Driver’s License and reliable transportation.
Ability to read, write, understand and communicate in English, bilingual skills a plus!
Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)

Benefits

403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Hospital & Critical Illness Insurance
Company paid Life & Disability Insurance
Employer contributions to Health Savings Accounts
Confidential, 24/7 Employee Assistance Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1964

Years in Operation

The company has been actively working to enhance neighborhoods and create sustainable affordable housing for over half a century.

Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments.
Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing.
Collaborates with local governments and partners to address housing and social needs through community redevelopment.
Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change.
Committed to fostering strong, healthy, and economically resilient neighborhoods.

Culture + Values

To build and sustain strong communities where people of all incomes can achieve their full potential.
We hire diverse and talented people.
We empower our employees to take initiative, advance our mission, and deliver results.
We hold leaders and each other accountable for fostering inclusion, trust, and collaboration.

Environment + Sustainability

20% Energy Reduction

SAHF Big Reach Commitment

Aim to reduce energy intensity of portfolio by 20% from 2010 baseline by 2020.

$2.5B Investment

Project Financing for Developments

Over $2.5 billion spent on constructing and preserving affordable/mixed-income housing developments.

10,000 Apartments

Managed Nationwide

Owning/managing over 10,000 apartments across 14 states and DC, enabling large-scale sustainability improvements.

320+ Developments

Affordable Housing Portfolio

Constructing and preserving more than 320 affordable and mixed-income housing developments.

Uses improved operations & maintenance, resident engagement, appliance/equipment upgrades, whole‑building retrofits and renewable energy to meet energy‑savings goals

Inclusion & Diversity

2,000 Residents

Job Placements

Approximately 2,000 residents have been placed in jobs through the company's efforts.

$16.7M Returned

Tax Credit/Asset Building

Returns $16.7 million annually through Earned Income Tax Credit and Asset-Building campaigns.

Mission to build communities where people of all incomes can thrive (emphasis on socioeconomic inclusion)
Leadership & staff demographics (GuideStar 2023): leadership identified as White/Caucasian male, heterosexual, without disability
Collaborates with neighborhood groups, residents, public/private agencies to coordinate access to support services

Articles

Our Work

Careers

Role

Description

repair services

preventive maintenance

vendor management

service requests

inventory management

grounds maintenance

Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
Frequently moves equipment weighing up to 50 pounds across sites.
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare and make repairs for REAC/HQS inspections and audits.
Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I
Occasionally ascends/descends a ladder to service the lights and ceiling fans.
Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
Prepare and perform repairs to vacant apartments to be ready for new resident move-ins

Requirements

osha

hvac

reac

3 years

customer service

ppe

Available for weekend work, on-call rotation and emergency service call duties.
Basic skills with computer and hand held devices
Constantly works in outdoor weather conditions.
Strong attention to detail, organizational, time-management and problem solving skills.
Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
Knowledge of Federal Fair Housing Laws & Guidelines a plus.
Superior customer service skills including the ability to manage difficult customers and/or situations.
REAC/HQS experience preferred
Minimum of 3 years of advanced hands-on repair experience in two or more building trades
Valid Driver’s License and reliable transportation.
Ability to read, write, understand and communicate in English, bilingual skills a plus!
Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)

Benefits

403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Hospital & Critical Illness Insurance
Company paid Life & Disability Insurance
Employer contributions to Health Savings Accounts
Confidential, 24/7 Employee Assistance Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1964

Years in Operation

The company has been actively working to enhance neighborhoods and create sustainable affordable housing for over half a century.

Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments.
Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing.
Collaborates with local governments and partners to address housing and social needs through community redevelopment.
Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change.
Committed to fostering strong, healthy, and economically resilient neighborhoods.

Culture + Values

To build and sustain strong communities where people of all incomes can achieve their full potential.
We hire diverse and talented people.
We empower our employees to take initiative, advance our mission, and deliver results.
We hold leaders and each other accountable for fostering inclusion, trust, and collaboration.

Environment + Sustainability

20% Energy Reduction

SAHF Big Reach Commitment

Aim to reduce energy intensity of portfolio by 20% from 2010 baseline by 2020.

$2.5B Investment

Project Financing for Developments

Over $2.5 billion spent on constructing and preserving affordable/mixed-income housing developments.

10,000 Apartments

Managed Nationwide

Owning/managing over 10,000 apartments across 14 states and DC, enabling large-scale sustainability improvements.

320+ Developments

Affordable Housing Portfolio

Constructing and preserving more than 320 affordable and mixed-income housing developments.

Uses improved operations & maintenance, resident engagement, appliance/equipment upgrades, whole‑building retrofits and renewable energy to meet energy‑savings goals

Inclusion & Diversity

2,000 Residents

Job Placements

Approximately 2,000 residents have been placed in jobs through the company's efforts.

$16.7M Returned

Tax Credit/Asset Building

Returns $16.7 million annually through Earned Income Tax Credit and Asset-Building campaigns.

Mission to build communities where people of all incomes can thrive (emphasis on socioeconomic inclusion)
Leadership & staff demographics (GuideStar 2023): leadership identified as White/Caucasian male, heterosexual, without disability
Collaborates with neighborhood groups, residents, public/private agencies to coordinate access to support services

Articles

Our Work

Careers