Lead Labor Relations Strategy - Strategic Programs
American Water
Lead strategy for labor relations, focusing on analytics, tech, and process optimization.
24 days ago ago
$81,120 - $133,380
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Camden, NJ
Hybrid
Company Size
6,800 Employees
Service Specialisms
Water Treatment
Water Distribution
Environmental Services
Infrastructure Management
Water Resources Management
Sector Specialisms
Water Quality
Wastewater Service
Infrastructure
Water Treatment
Water Distribution
Water Testing and Analysis
Water Resources
Regulatory Compliance
Role
What you would be doing
stakeholder alignment
labor strategy
grievance advisory
change management
agreement standardization
process optimization
- Foster alignment across unions, legal, operations, and HR stakeholders.
- Capture Labor Relations implications across AW2030 labor-related value streams to inform broader strategy.
- Advise grievance, negotiation, arbitration and investigation processes with legal, ELR and the HRLT.
- Collaborate on union-related change initiatives with the Human Centric Change team and all value streams, including but not limited to change impact analysis and communications and change readiness.
- Provide opportunities on where to standardize labor agreements to ELR and to the HRLT.
- Provide input and support for continuous improvement across AW2030 labor-related value streams.
- Optimize ELR processes focusing on technology, systems, and data.
What you bring
bachelor’s
8+ years
data analysis
labor law
negotiation
problem solving
- Strong analytical and problem-solving skills.
- Deep understanding of negotiation and conflict resolution tactics.
- Proficiency in data analysis and labor relations metrics.
- Bachelor’s degree in Human Resources, Industrial Relations, or related field.
- Strong background in analyzing and interpreting labor contracts and advising on grievance, arbitration, and agency matter strategy in collaboration with LR leadership and counsel.
- Proven ability to manage complex labor relations issues.
- Comprehensive knowledge of labor laws, union policies, and collective agreements.
- Ability to influence and build consensus across diverse stakeholder groups.
- High level of discretion and professionalism in handling sensitive matters.
- Strong organizational and project management capabilities.
- Exceptional written and verbal communication skills.
- Skilled at translating labor contracts and bargaining history analysis into strategies, proposals, costing models, and leadership-ready recommendations.
- Experience in strategic advisory roles within large organizations.
- 8+ years of progressively responsible experience in labor relations.
- Demonstrated experience in unionized environments and collective bargaining.
- This role for the AW2030 Program will be full time, and you will be committed to this program for a minimum of one year. We are invested in your development and supporting your career with American Water.
- Hybrid work schedule considerations
- Modern-day professional office environment
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Interview process
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Company
Overview
Since 1886
Year Established
The company was founded in this year, marking the beginning of its journey in water and wastewater services.
14M+ People
Serve Millions Daily
The company delivers water and wastewater services to over fourteen million people across the United States.
24 States
National Presence
The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.
130+ Years
Legacy of Excellence
With over a century of experience, the company has built a reputation as a leader in water systems and operations.
- Provides vital water and wastewater services, ensuring communities have access to clean water.
- Has a long history of managing water infrastructure in partnership with municipalities.
- Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
- Known for innovation in water management, offering sustainable solutions to modern water challenges.
- A trusted provider for residential, commercial, and industrial customers across the U.S.
- Safety first – safety is our top focus for every employee, customer and community we serve.
- Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
- One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
- Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
- High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.
75% reduction
Injury Rate Improvement
The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.
20 billion kWh
Solar Energy Generation
Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.
6.4 billion gallons
Water Saved
Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.
≤1%
Affordable Water Bills
Average residential bills are capped at ≤1% of median household income, ensuring affordability.
- Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
- Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
- Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
- Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
- Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
- Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
- In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.
#11 Ranking
Forbes Best Employers for Diversity
Recognized as one of the top employers for diversity in the U.S.
4 Years
Consistently top-scoring utility in the Disability Equality Index.
2022 Pay Equity
Conducted a comprehensive pay equity analysis across the organization.
Four Consecutive Years
Included in the Bloomberg Gender Equality Index for four years.
- Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
- Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
- Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
- Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
- Annual Performance Plan includes Employee Diversity as performance metric.
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