Principal, Enterprise Systems & Technical Operations at American Water in Camden, NJ | USD98,800-165,100 | Kablio

Role

Description

data governance

itil management

integration development

performance tuning

technical leadership

support operations

Ensure compliance with data governance, security, and regulatory standards.
Ensure all enterprise applications are supported with repeatable best practices including ITIL oriented Incident Management, Problem Management, Release Management, and Tier support models
Work with project managers and Application owners to break down high-level business requirements into detailed technical tasks, estimate timelines, and allocate work.
Continuously optimize practices, processes, techniques including driving these with partners
Provide clear and transparent feedback to IT peers, senior leadership, and business teams
Designing and building integrations and extensions on SAP Business Technology Platform (BTP). This includes using services like SAP Integration Suite for connecting SAP systems with each other or with third-party applications.
Strictly following the established governance rules and development guidelines to prevent "unclean" code from being introduced.
Collaborating with functional SME’s and key users to build extensions using lowcode/no-code tools and frameworks available directly in S/4HANA
Provide technical guidance to the team, helping developers resolve roadblocks, debug complex issues, and understand new technologies.
Cultivate a customer / employee orientation across all team members and peer teams
Perform performance tuning to improve performance over multiple functions .
Responsible for identifying and managing technical debt. This involves proactively refactoring code, recommending improvements, and ensuring that new development doesn't create future problems.
Gateway O-Data performance analysis
Ensure 24/7 operations and support across all enterprise systems
Responsible for the technical design and development of systems that meet specifications, requirements, and overall business needs.
Provide technical leadership, mentoring, and code reviews for development teams.
The Lead Enterprise Systems & Technical Operations is the go-to person for designing technical solutions. This includes making critical decisions on architecture, technologies, and frameworks. She/he will be the key focal point for day-to-day enterprise systems technical operations and support and interact directly with IT, business, and partners.

Requirements

abap

fiori

s/4hana

sap btp

leadership

bachelor's

Leadership without Authority: The ability to influence and guide a team based on technical credibility and expertise rather than formal authority.
Hands-on development skills with Strong ABAP/4 Programming experience including SmartForms, User-exits, BADI’s, AMDP, RESTful APIs and SAP Gateway, UI5, HTML5 (including JavaScript, CSS, HTML, SQL), Fiori, and SAP Web Dynpro, BRF+ framework
6-10 years development experience in ABAP/JAVA (SAP Stack) on ECC/ERP 6.0 or later releases and S/4 HANA with an emphasis on ERP and ISU Modules.
Deep Technical Knowledge in modern SAP: Expertise in SAP S/4HANA, SAP Fiori, the ABAP RESTful Application Programming Model (RAP), and SAP BTP.
Minimum of 6 -10 years of experience with SAP development and support in the ISU and ERP and experience with at least two full SAP system implementations
Experience with SAP Solution Manager CCLM (Decommissioning cockpit, ATC etc.).
Strong customer and user experience focus
Bachelor’s in Computer Science / Information Technology / Information Systems / Accounting or Business or related field of Engineering
Good presentation skills engaging a variety of audiences potentially up to the EL
Experience with writing code using modern ABAP syntax and patterns, such as the ABAP RESTful Application Programming Model (RAP) for building Fiori apps and OData services
Primary technical point of contact for other teams and must be able to translate complex technical concepts into language that non-technical stakeholders can understand.
Detail oriented, Proactive, persistent, passionate, creative, flexible, and dependable
Understanding of SAP finance integration with different modules/systems
Understanding of SAP ISU Utilities
Proficiently using the ABAP Cloud development model, which restricts developers to a specific set of released APIs and objects.
Knowledge of end-to-end development process
Excellent interpersonal and communication skills and proven ability to work effectively at all levels in the organization
Strategic skills to develop long term visions and the ability to translate them into actionable roadmaps that are broadly accepted
SAP Activate and test methodologies knowledge
SaaS and Cloud: A strong understanding of SaaS applications, public APIs, and integration patterns (e.g., REST, OData).
Proven track record of successful team leadership and development
Expertise in user experience (UX) and developing modern, responsive, and rolebased applications.
Knowledgeable about the different ways to extend the SAP core without modifying it.
Problem-Solving: The ability to quickly diagnose and solve complex technical problems, often under pressure.
Ability to multitask and manage multiple deliverables and projects at the same time
Positive “glass half-full” attitude, pleasant to work with, focused on customer satisfaction
Knowledge of the Enterprise Information Management industry and related products – OpenText products preferred. Understanding of cloud computing technologies (SaaS, PaaS, MPC, etc.) is an advantage
Understand modern integration patterns, particularly the use of released APIs and events for connecting systems.
Masters or MBA preferred

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1886

Year Established

The company was founded in this year, marking the beginning of its journey in water and wastewater services.

14M+ People

Serve Millions Daily

The company delivers water and wastewater services to over fourteen million people across the United States.

24 States

National Presence

The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.

130+ Years

Legacy of Excellence

With over a century of experience, the company has built a reputation as a leader in water systems and operations.

Provides vital water and wastewater services, ensuring communities have access to clean water.
Has a long history of managing water infrastructure in partnership with municipalities.
Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
Known for innovation in water management, offering sustainable solutions to modern water challenges.
A trusted provider for residential, commercial, and industrial customers across the U.S.

Culture + Values

Safety first – safety is our top focus for every employee, customer and community we serve.
Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.

Environment + Sustainability

75% reduction

Injury Rate Improvement

The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.

20 billion kWh

Solar Energy Generation

Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.

6.4 billion gallons

Water Saved

Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.

≤1%

Affordable Water Bills

Average residential bills are capped at ≤1% of median household income, ensuring affordability.

Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.

Inclusion & Diversity

#11 Ranking

Forbes Best Employers for Diversity

Recognized as one of the top employers for diversity in the U.S.

4 Years

Consistently top-scoring utility in the Disability Equality Index.

2022 Pay Equity

Conducted a comprehensive pay equity analysis across the organization.

Four Consecutive Years

Included in the Bloomberg Gender Equality Index for four years.

Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
Annual Performance Plan includes Employee Diversity as performance metric.

Articles

Careers

Sustainability

Role

Description

data governance

itil management

integration development

performance tuning

technical leadership

support operations

Ensure compliance with data governance, security, and regulatory standards.
Ensure all enterprise applications are supported with repeatable best practices including ITIL oriented Incident Management, Problem Management, Release Management, and Tier support models
Work with project managers and Application owners to break down high-level business requirements into detailed technical tasks, estimate timelines, and allocate work.
Continuously optimize practices, processes, techniques including driving these with partners
Provide clear and transparent feedback to IT peers, senior leadership, and business teams
Designing and building integrations and extensions on SAP Business Technology Platform (BTP). This includes using services like SAP Integration Suite for connecting SAP systems with each other or with third-party applications.
Strictly following the established governance rules and development guidelines to prevent "unclean" code from being introduced.
Collaborating with functional SME’s and key users to build extensions using lowcode/no-code tools and frameworks available directly in S/4HANA
Provide technical guidance to the team, helping developers resolve roadblocks, debug complex issues, and understand new technologies.
Cultivate a customer / employee orientation across all team members and peer teams
Perform performance tuning to improve performance over multiple functions .
Responsible for identifying and managing technical debt. This involves proactively refactoring code, recommending improvements, and ensuring that new development doesn't create future problems.
Gateway O-Data performance analysis
Ensure 24/7 operations and support across all enterprise systems
Responsible for the technical design and development of systems that meet specifications, requirements, and overall business needs.
Provide technical leadership, mentoring, and code reviews for development teams.
The Lead Enterprise Systems & Technical Operations is the go-to person for designing technical solutions. This includes making critical decisions on architecture, technologies, and frameworks. She/he will be the key focal point for day-to-day enterprise systems technical operations and support and interact directly with IT, business, and partners.

Requirements

abap

fiori

s/4hana

sap btp

leadership

bachelor's

Leadership without Authority: The ability to influence and guide a team based on technical credibility and expertise rather than formal authority.
Hands-on development skills with Strong ABAP/4 Programming experience including SmartForms, User-exits, BADI’s, AMDP, RESTful APIs and SAP Gateway, UI5, HTML5 (including JavaScript, CSS, HTML, SQL), Fiori, and SAP Web Dynpro, BRF+ framework
6-10 years development experience in ABAP/JAVA (SAP Stack) on ECC/ERP 6.0 or later releases and S/4 HANA with an emphasis on ERP and ISU Modules.
Deep Technical Knowledge in modern SAP: Expertise in SAP S/4HANA, SAP Fiori, the ABAP RESTful Application Programming Model (RAP), and SAP BTP.
Minimum of 6 -10 years of experience with SAP development and support in the ISU and ERP and experience with at least two full SAP system implementations
Experience with SAP Solution Manager CCLM (Decommissioning cockpit, ATC etc.).
Strong customer and user experience focus
Bachelor’s in Computer Science / Information Technology / Information Systems / Accounting or Business or related field of Engineering
Good presentation skills engaging a variety of audiences potentially up to the EL
Experience with writing code using modern ABAP syntax and patterns, such as the ABAP RESTful Application Programming Model (RAP) for building Fiori apps and OData services
Primary technical point of contact for other teams and must be able to translate complex technical concepts into language that non-technical stakeholders can understand.
Detail oriented, Proactive, persistent, passionate, creative, flexible, and dependable
Understanding of SAP finance integration with different modules/systems
Understanding of SAP ISU Utilities
Proficiently using the ABAP Cloud development model, which restricts developers to a specific set of released APIs and objects.
Knowledge of end-to-end development process
Excellent interpersonal and communication skills and proven ability to work effectively at all levels in the organization
Strategic skills to develop long term visions and the ability to translate them into actionable roadmaps that are broadly accepted
SAP Activate and test methodologies knowledge
SaaS and Cloud: A strong understanding of SaaS applications, public APIs, and integration patterns (e.g., REST, OData).
Proven track record of successful team leadership and development
Expertise in user experience (UX) and developing modern, responsive, and rolebased applications.
Knowledgeable about the different ways to extend the SAP core without modifying it.
Problem-Solving: The ability to quickly diagnose and solve complex technical problems, often under pressure.
Ability to multitask and manage multiple deliverables and projects at the same time
Positive “glass half-full” attitude, pleasant to work with, focused on customer satisfaction
Knowledge of the Enterprise Information Management industry and related products – OpenText products preferred. Understanding of cloud computing technologies (SaaS, PaaS, MPC, etc.) is an advantage
Understand modern integration patterns, particularly the use of released APIs and events for connecting systems.
Masters or MBA preferred

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1886

Year Established

The company was founded in this year, marking the beginning of its journey in water and wastewater services.

14M+ People

Serve Millions Daily

The company delivers water and wastewater services to over fourteen million people across the United States.

24 States

National Presence

The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.

130+ Years

Legacy of Excellence

With over a century of experience, the company has built a reputation as a leader in water systems and operations.

Provides vital water and wastewater services, ensuring communities have access to clean water.
Has a long history of managing water infrastructure in partnership with municipalities.
Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
Known for innovation in water management, offering sustainable solutions to modern water challenges.
A trusted provider for residential, commercial, and industrial customers across the U.S.

Culture + Values

Safety first – safety is our top focus for every employee, customer and community we serve.
Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.

Environment + Sustainability

75% reduction

Injury Rate Improvement

The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.

20 billion kWh

Solar Energy Generation

Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.

6.4 billion gallons

Water Saved

Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.

≤1%

Affordable Water Bills

Average residential bills are capped at ≤1% of median household income, ensuring affordability.

Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.

Inclusion & Diversity

#11 Ranking

Forbes Best Employers for Diversity

Recognized as one of the top employers for diversity in the U.S.

4 Years

Consistently top-scoring utility in the Disability Equality Index.

2022 Pay Equity

Conducted a comprehensive pay equity analysis across the organization.

Four Consecutive Years

Included in the Bloomberg Gender Equality Index for four years.

Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
Annual Performance Plan includes Employee Diversity as performance metric.

Articles

Careers

Sustainability