Executive Director

Description

• Promote a positive, professional community image, through appearance and conduct including representing the community in outside/government agency, community representative and family member interactions and responding to surveys/inquiries, developing, and implementing corrective action plans, as needed.
• Executing exceptional signature programs in dining, fitness, wellness, and care
• Crosstrain and delegate effectively to ensure operational continuity and professional development, including department head duties coverage and Manager on Duty appointment, during absences, transitions or when the ED is off property.
• Regularly engage with residents and families to gather feedback, identify areas for improvement, address concerns, and determine satisfaction levels.
• Consult with department directors to develop and implement departmental policies and procedures, fostering a culture of interdepartmental collaboration by breaking down silos and promoting shared accountability for resident well-being and satisfaction.
• Ensure that residents' physical, mental, and emotional needs are met, and that their level of care aligns with community licensure.
• Lead strategic initiatives and spearhead significant changes to operational protocols, resident programming, and staff development, directly influencing the community's long-term success and reputation.
• Analyze and assess key performance indicators (KPIs) and operational data to proactively identify opportunities and trends, make data-driven decisions, champion the adoption of new best practices and delegate necessary corrective action implementation to Department Directors to elevate the standards of care and service and improve overall resident satisfaction.
• Oversee day-to-day functions of the community, including planning, organizing, implementing, and controlling efficient operations while maintaining knowledge of and compliance with federal, state, and local regulations and Company policies.
• Serve as a central hub of support and expertise for all community departments, providing strategic guidance and hands-on assistance to ensure seamless, integrated operations across care, dining, activities, and maintenance.
• Facilitate resident engagement by ensuring access to community programs, activities, and events, including arranging transportation when needed.
• Promote and lead with a spirit of teamwork and open communication through consistent mentoring, coaching and recognition program utilization, in alignment with MBK principles and core values.
• Manage all aspects of community operations, finances, and reporting, including budget management, expenditure approval and accurate financial record maintenance (i.e., billing and accounts payable).
• Maintain in-depth knowledge and understanding of industry trends, best practices and legislative changes that may impact community operations.
• Implement immediate and effective solutions to critical operational challenges, ensuring rapid stabilization and continuity of high-quality resident care and staff performance.
• Drives operational excellence by ensuring full compliance and consistent execution with MBK’s established policies, procedures, and standards, championing initiatives that promote accountability and a uniform resident and employee experience.
• Proactively identify and escalate urgent issues, mobilizing cross function teams and resources to mitigate risks and prevent negative impacts on residents and community.
• Develop and execute a comprehensive strategic plan to achieve community goals related to occupancy, resident satisfaction, financial performance and a safe and supportive environment for residents and staff.
• Hire, train, directly/indirectly supervise, set performance goals and timelines, monitor and evaluate performance, provide coaching for development and manage disciplinary actions for all Department Directors and their line staff to ensure teams are performing at their best and able to support residents’ interests.
• Hold self and management team accountable for complying with all policies and procedures and adhering to required continuing education or licensing requirements.
• Inform necessary parties timely of incidents in adherence to the Reportable Event Guidelines/Grid.
• Ensure a safe and secure environment for all residents, guests, and staff by overseeing all community property maintenance, developing effective risk management procedures, and upholding established safety regulations and protocols including complying with OSHA requirements and proactively managing workers’ compensation injuries, investigations, and safety complaints.
• Collaborate with the Director of Sales to develop and execute a strategic sales plan, actively marketing the property within the local community to drive occupancy, assessing market threats and opportunities, and implementing referral initiatives and occupancy strategies to meet goals and establish a resident high demand waitlist.

Requirements

• Able to move intermittently throughout the workday and in the community.
• Must possess the ability to anticipate potential risks, develop effective contingency plans, and maintain extreme discretion and confidentiality with all information/data.
• Must be willing and able to support flexible schedules on short notice, including evenings and weekends, when business needs dictate.
• Must be mobile and able to perform the physical requirements of the job including walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion.
• Must be at least 21 years of age.
• Valid class of driver’s license required by state for vehicle/van(s) capacity and valid insurance or reliable method of transportation.
• Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests.
• Must possess current State/Federal administrator’s and other licenses/certifications in good standing (including completion of required training and passing state exam) and maintain by completing necessary continuing education hours (CEUs) to manage a community.
• Must meet minimum required years of management experience in a healthcare field providing residential care to the elderly, based on community size and state requirements.
• Must meet required minimum education units or degree or specific certification/license requirements, based on community size and state requirements.
• Must have excellent verbal and written communication skills including the ability to speak, write and read English and must be comfortable explaining complex ideas and information to large groups and a wide audience with varying levels of understanding.
• Must be able to handle and maintain composure when dealing with sensitive situations, such as grief and death within the community.
• Must demonstrate sound judgment and the ability to make informed decisions when circumstances warrant, remain calm and effectively manage conflicts, stressful or emergency situations prioritizing the safety and well-being of the community.
• Must be able to lift and carry up to 50 pounds, and push up to 250 pounds, as necessary.
• Ability to sit and work at a computer for prolonged periods.
• Must complete the required Background clearances, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Must have solid pc skills and be familiar with several Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.) and office equipment (e.g., scanners, copiers, and fax machines).
• Ability to assist in physical movement of residents during routine transfers or emergency situations.

Benefits

• Health and Wellness resources
• A supportive community team that encourages personal and professional growth and celebrates your
• Education loan assistance & scholarships
• Flexible spending accounts
• Childcare and eldercare assistance
• Team Member discounts
• Competitive salaries
• A fun-filled, energetic environment that's centered in hospitality and high-quality service
• Financial and legal services
• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Training + Development

Interview process

Visa Sponsorship

Security clearance