Jcb North America
Manufactures and supplies construction, agriculture, and industrial equipment.
2 days ago
Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Doral, Florida, United States
Field
Company Size
13,000 Employees
Service Specialisms
Sector Specialisms
Description
service initiation
warranty verification
estimate development
order entry
equipment recording
month‑end closing
Reporting to the Service Manager, the Service Administrator assists with daily administrative operations of the service department at the JCB authorized dealer. This is a full‑time, non‑exempt position.
The role involves initiating services and repairs, verifying warranty and contract coverage, developing estimates, preparing and processing work orders, maintaining customer rapport, recording equipment issues, and completing month‑end closing functions.
- Initiate services and repairs by identifying performance problems and customer requests.
- Verify warranty and service contract coverage, develop estimates, and write repair work orders.
- Communicate estimates, obtain approvals, and maintain customer rapport throughout service.
- Ensure technicians provide detailed symptom and repair descriptions on work orders.
- Enter work orders into the service database and process payments, invoices, warranties, and credits.
- Record equipment problems and corrective actions, and update job knowledge through training.
- Perform month‑end closing functions as directed by the Service Manager.
Requirements
bilingual
cdk global
excel
3+ yrs
high school
analytical
Gold Coast JCB is the JCB dealer for southeast Florida and is committed to being the best service department in the area. They are seeking a Service Advisor who wants to grow their career with a supportive company and possesses strong diagnostic and communication skills.
Candidates must be bilingual in English and Spanish, have a high school diploma or equivalent (AA preferred), and possess at least three years of service‑advisor experience along with strong customer service skills. Knowledge of equipment maintenance, CDK Global software, and proficiency in MS Office, especially Excel, is desired.
The job requires regular standing, walking, lifting of lightweight materials, and the ability to navigate the service shop and lot. JCB is an equal opportunity employer and does not sponsor work visas for this position.
- Bilingual in English and Spanish; high school diploma/GED (AA preferred); 3+ years as a service advisor.
- Experience with CDK Global dealership software, strong analytical/problem‑solving skills, and proficiency in MS Excel.
- Ability to stand, walk, lift lightweight materials, and navigate uneven surfaces in the service area.
Benefits
Training + Development
Interview process
Visa Sponsorship
- jcb is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.
Security clearance
Overview
Founded 1945
Year Established
JCB originated in the United Kingdom and has since grown into one of the world’s largest manufacturers of construction equipment.
Backhoe Loader Revolution
Year Invented
JCB introduced the first backhoe loader in 1953, transforming the construction industry's approach to excavation and digging tasks.
- A leading manufacturer of heavy equipment, specializing in construction, agriculture, and industrial machinery.
- The company’s portfolio includes backhoe loaders, excavators, skid steers, and telehandlers, all designed for various industries.
- Serves a broad range of sectors, from heavy civil construction to agricultural machinery solutions.
- Known for innovation, durability, versatility, and performance, with a strong focus on enhancing productivity on job sites.
- Noteworthy projects include large-scale infrastructure developments, agricultural operations, and specialized industrial equipment supply.
- Continues to lead in developing new technologies, with a commitment to providing high-quality solutions across sectors.
Culture + Values
- We are a company built on engineering excellence, focusing on innovation, customer service, and delivering exceptional products.
- Safety is paramount in everything we do.
- We strive for excellence and continual improvement.
- We are passionate about the environment and committed to sustainability.
- We value the diversity of thought, fostering creativity and collaboration in all areas of our work.
Environment + Sustainability
2039
Net-Zero Target Year
The company is aiming to achieve net-zero emissions by this year.
- Their machines have improved fuel efficiency, lowering emissions and enhancing performance.
- They are making advancements in hybrid and fully electric product development.
- Efforts are made to reduce waste and promote recycling within operations.
- Suppliers are held to strict environmental standards as part of their sustainability initiatives.
Inclusion & Diversity
- Actively seeking to create a more inclusive workforce through ongoing recruitment efforts.
- Implemented training programs to increase awareness around inclusion and diversity.
- Committed to providing equal opportunities for all employees regardless of gender, race, or background.
- Specific gender-related statistics or outcomes are not currently available.