General Manager

Description

• Own the overall operational success of Front of House, Back of House and administrative/budgetary functions of your property through execution and support of Placemakr SOPs as well as embodiment of our Community Norms.
• Utilize Placemakr SOPs and best practices and collaborate with all Placemakrs effectively to ensure your property is consistently meeting or exceeding Placemakr service level and operational standards.
• In partnership with non-property leadership, provide initial and ongoing training for your team(s) on Placemakr people, operational and financial SOPs and programs.
• Foster a "one team" mentality by collaborating effectively with all property and non-property leaders and team members contributing to a cohesive and supportive work environment.
• Provide hands-on assistance to all members of your team for issues that require escalated leadership or expertise.
• Embody Placemakr leadership competencies by driving accountability, developing, motivating, challenging and engaging your team of line-level managers, supervisors and individual contributors, ensuring excellence in people leadership, operations and finances of your property.
• Partner with your Area Leader and/or non-property teams and use an outside-the-box mindset to ideate and execute on people, operational and/or budgetary solutions that support Placemakr standards.
• Drive NOI and overall financial success of your property through owning your property budget, implementing budgetary initiatives and following FAA, Owner Relations or other team-specific SOPs and standards set forth.
• Own the success of company-wide or property-specific people-related initiatives on your property and provide executional guidance for your leaders that will support hiring, engagement, retention and development of all members of your team.
• Collaborate with Placemakr’s PX and TA teams on talent acquisition efforts for your property, including supporting consistent recruiting and hiring processes, and engaging in grassroots or in-person recruiting initiatives to hire top talent.
• Maintain a safe, secure and compliant environment for leaders, team members and guests by adhering to and driving accountability for established Placemakr and property-specific people, operational and financial policies and procedures, including emergency protocols, scheduling and budgetary reporting expectations, attendance policies and conduct expectations.
• General Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our General Managers and an exceptional guest experience.
• Collaborate effectively with Sales, Revenue, Marketing and applicable non-property teams to drive overall revenue through pricing strategies, occupancy targets, etc.

Requirements

• A demonstrated track record of operational and financial success made possible by a true customer-focus, managing controllable expenses, driving team performance, effective decision-making skills and a solutions-oriented mindset
• Ability to manage cross-functional relationships, competing priorities and time and resources proactively in a fast-paced, ever-changing environment
• CPR Certification (if you are not currently certified, this will be required to obtain within a week of start date, paid for by the company)
• Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally across varying levels of team members and external partners
• A bachelor’s degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree
• 3+ years’ experience in a leadership role within retail, food & beverage, hospitality, multi-family or similar environment, where customer service is at the heart of the operation
• Proven track record with scheduling, training and developing non-exempt employees to maintain exceptional service levels and uphold company standards
• Experience with executing on team member relationship issues and retention, engagement, succession planning, performance management and/or growth and development initiatives
• A minimum of 1+ years’ experience of successful multi-department leadership; retail, food & beverage, multi-family or hospitality-focused experience strongly preferred

Benefits

• Paid Parental Leave
• Paid Life Insurance
• PTO increases to 25 days per year after 2.5 years of employment
• Competitive salary
• Flexible Spending Account & Health Savings Account options
• 401k + 4% employer matching program
• Up to 8 floating holidays per year so you can celebrate what matters most to you!
• Medical, Vision & Dental Insurance plan options
• 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
• Quarterly performance bonus program
• Management Training Program
• Monthly cell phone reimbursement and health & wellness stipend
• Plus, discounts to stay at select Placemakr properties all over the US
• ZayZoon as an option to access your paycheck before your payday
• Company stock options

Training + Development

Interview process

Visa Sponsorship

Security clearance