IT Field Operations Specialist

Description

• Guide technical discussions and initiatives regarding ongoing projects within the IT Field Ops team to align with business goals.
• Provide IT field operations support for self-storage-specific and residential smart building technologies including security cameras (Rhombus/Ring), network video recorders (NVR), firewalls, switches, and gate/access management systems (OTA/PTI , Davinci, SiteLink).
• Travel to storage sites and residential facilities as needed to assist in set-ups, installations, and acquisition related activities.
• Develop and maintain comprehensive support documentation and conduct user training to drive customer satisfaction.
• Lead remote coordination with contractors and vendors, including defining, costing, and managing performance-based Scopes of Work (SOWs).
• Develop and improve site standards for cabling, labeling, and other field install best practices.
• Drive continuous improvement of through research, automation and implementation of innovative tools and processes.
• Manage site ISP (internet) installations and support telecom related issues with vendors in Canada (Rogers, Bell) and US (26+ providers such as Optimum, Verizon, Comcast, Starlink).
• Partner with internal IT and business teams to resolve day-to-day technical issues and support seamless customer and resident experiences.

Requirements

• Familiar with IT service management systems for logging, tracking, and reporting service requests and incidents.
• Experience managing user accounts and access permissions using Active Directory.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN configuration.
• Knowledgeable in cybersecurity best practices including password policies, phishing prevention, and data privacy is an asset.
• Minimum of 8+ years in IT field operations, preferably within multi-site or customer-facing environments.
• Proven ability to manage multiple priorities effectively in fast-paced, high-volume environments.
• Skilled in supporting Windows, macOS and iOS operating systems used by field teams.
• Strong troubleshooting skills across a range of hardware and software, including desktops, laptops, tablets, printers, mobile devices, cheque scanners, telecom systems, networks, cameras, access points, and POS systems.
• Proficient in remote access tools such as TeamViewer, Screen Connect, and Remote Desktop.
• Professional, empathetic, and customer-focused approach to troubleshooting and support.
• Excellent written and verbal communication skills with the ability to convey technical information to non-technical users effectively.

Benefits

• With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make.
• An employee centric culture with paid time off for employer supported volunteerism, maternity leave top-up, a generous awards and recognition program, discounted monthly rent in Avenue Living properties, and employee savings program through industry partnerships.
• We provide a competitive compensation package composed of a group benefits plan, GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• We are committed to a strong, safe work environment.

Training + Development

Interview process

Visa Sponsorship

Security clearance