Senior Manager, Quality Assurance

Description

The Senior Manager, Quality Assurance for Cosmetics and Personal Care NAM is directly accountable for quality performance and regulatory compliance across all NAM sites. The role leads the QA department, partners with business units and site leadership to set quality system expectations, and drives continuous improvement in operational quality.

• Establish and implement a Quality System Roadmap with gap assessment and remediation plan.
• Build and develop a QA team to meet current and future internal and external compliance requirements.
• Create and administer a risk‑based GCP audit program for domestic and global clinical trials.
• Manage multi‑site QA system functions and oversee audits of external vendors such as CROs and laboratories.
• Review audit agendas, reports, and responses within defined timelines.
• Leverage audit outcomes and trends to drive sustained improvements in trial conduct and reporting.
• Oversee management of quality incidents and related corrective actions.
• Define and report key performance metrics for GCP/GLP audit programs during Quality Management Reviews.
• Develop new tools, quality initiatives, and plans for implementation in matrix organizations.
• Ensure the SGS Quality System meets accreditation, certification, and regulatory readiness at all times.
• Guarantee QA staff receive required training and are competent in their job functions.
• Monitor on‑site and off‑site CRO services and support sponsor/regulatory monitoring visits.
• Lead internal CAPA and deviation procedures and coordinate responses to sponsor and regulatory audits.
• Conduct annual review of policies, SOPs, and work instructions.
• Coach cross‑functional process improvement teams.
• Maintain confidentiality, flexibility, and professionalism.

Requirements

SGS is an Equal Opportunity Employer and provides accommodations for applicants with disabilities. The position may require up to 15% travel, including international trips, and involves managing multiple priorities in a matrix environment.

• Bachelor’s degree in a scientific field (preferred).
• Minimum five years of experience in a regulated environment.
• Knowledge of clinical study requirements for topical drug products.
• Supervisory experience of five+ years preferred.
• Working knowledge of Good Clinical Practices (GCP).
• Experience running clinical studies.
• CCRA certification desired but not required.
• Strong communication, collaboration, and stakeholder influencing skills in a matrix setting.
• Excellent organization, project, and time‑management capabilities.
• Ability to handle multiple competing priorities through effective resource management.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance