Customer Analyst - Intermediate

Description

• Make operational and process recommendations based on data and analytics as needed.
• Apply professional concepts to resolve complex issues creatively.
• Select appropriate methods and techniques for analysis.
• Collaborate with leadership to align methods with project goals.
• Support regulatory compliance by maintaining and reporting on mandated service levels.
• Collaborate with field teams to ensure data accuracy and alignment with operational goals.
• Monitor performance of meter change activities, including scheduling efficiency and completion timelines.
• Influence cross-functional teams and make decisions impacting short-term timelines.
• Investigate and resolve data-related issues or escalated field concerns.
• Create visual dashboards and reports to communicate performance trends and opportunities.
• Analyze and report on metrics related to meter reading accuracy, completion rates, and exception handling.
• Lead meetings, present findings, and interpret data.
• Independently plan and execute tasks supporting non-routine activities and projects.
• May coordinate activities of other personnel and report to Managers/Directors.
• Provide ad hoc analysis and respond to data requests from internal stakeholders.
• Track and evaluate field collections data, including success rates and customer engagement outcomes.

Requirements

• Familiarity with field operations, utility services, or customer service environments.
• Demonstrated familiarity and comfortability with Microsoft Office applications
• Strong analytical skills with experience in data interpretation and reporting.
• Proficiency in data visualization tools and Excel; experience with BI platforms is a plus.
• Bachelor’s Degree with a minimum of 2 years of related experience
• Excellent communication skills for presenting findings and influencing decisions.
• Equivalent work experience may be considered in lieu of degree
• Ability to work independently and collaboratively across teams.

Benefits

• 401(k), with generous company match
• Flexible vacation, Paid Time Off, and Sick Leave package
• Comprehensive Health, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance